Queue-Fair Privacy Policy

Queue-Fair is a Virtual Waiting Room product provided by Orderly Telecoms Ltd and marketed by The Fair Queue People Ltd, both companies within the Orderly Group. This privacy policy will explain how our organisation uses any personal data we collect from you when you use our website. Orderly Telecoms Ltd. is an OfCom-registered Carrier, and fully registered with ICO.
The Orderly Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 9th 2022.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

We collect the following data, but only if you type it into one of our online forms:

• Personal identification information (Name, email address, phone number, etc.)
• Job title
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Occasionally we run customer surveys or offers, which may require that we ask you a question
• Website visit data but only if you use the Queue-Fair service
• Whatever you type into our Contact form

How do we collect your data?

You directly provide the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards, contact forms or via email.
• Use or view our website via your browser's cookies.
• Use our hosted Queue-Fair service.

We may also receive your data indirectly from the following sources:

• When you click a link on a third party website through to this website, your browser may send us the site and page that referred you to us.
• When you purchase one of our products through an authorised reseller.

How will we use your data?

We collects your data so that we can:

• Process your order and manage your account.
• Email you with special offers on other products and services we think you might like.
• Contact you regarding any free trial that you may have requested
• Provide the Queue-Fair service

We may share your data with our supplier and reseller companies for order fulfilment. We do NOT share data with partner companies in order that they may offer you their products and services. When we processe your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

We would NEVER sell your information to telemarketers

How do we store your data?

Orderly Telecoms securely stores data you enter into forms on our website at secure tier three data centre hosting providers in and around London. Orderly Telecoms stores log data related to Queue-Fair for UK customers in the UK, log data related to Queue-Fair for EU customers in the EU, and log data related to Queue-Fair for US customers in the US, always at secure tier three data centre hosting providers.

We will only keep your data for as long as we need it for a lawful purpose: whether because of the products and services we have provided for you, to comply with UK Carrier regulations, or because we believe you still wish to hear from us. Under UK GDPR the lawful bases on which we rely for processing your data are:

• Your consent. You are able to remove your consent at any time. You can do this from our contact page
• We have a contractual obligation.
• We have a legal obligation.
• We need it to perform a public task.
• We have a legitimate interest.

Marketing

We would like to send you information about products and services of ours that we think you might like. We do NOT have partner companies that will send you information using information that you enter here. If you have agreed to receive marketing from us, you may always opt out at a later date.You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please use our contact form.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via our contact form

• Call us at: +44 (0)333 5432 108
• Or write to us: Orderly Telecoms Limited. 3rd Floor 86-90 Paul Street, London, EC2A 4NE

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. Any cookies placed by our website or Queue-Fair service are strictly necessary for the correct operation of our website and/or service.

For further information, visit allaboutcookies.org.

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website
• Providing live chat with our experts
• Ensuring hosted products that we offer remember your choices and work correctly
• To queue people for busy websites

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Traffic Log - We use traffic log cookies to identify which pages are being use. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis and occasionally bug fixes. The data is removed from our system on a periodic automatic basis.
• Functionality – We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, our website features may not function as a result.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keeps our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on November 9th 2022.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Use our web contact form, or

Call us: +44 (0)333 5432 108i

Or write to us at: Orderly Telecoms Limited. 3rd Floor 86-90 Paul Street, London, EC2A 4NE

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.

Information Commisioner's Office

• Telephone: 0303 123 1113
• Email: casework@ico.org.uk
• Address: Wycliffe House, Water Ln, Wilmslow SK9 5AF