Vast and unpredictable visitor numbers to a website or specific web pages can come from a host of different avenues—and not all of them are due to the positive outcomes of your hard work.
We all strive for a high traffic website, as when you drive traffic to your site, more visitors translates into more sales, whether that network traffic comes from search engines, marketing efforts, or from peak user times and seasons throughout the year.
Technical Guide
How do virtual waiting rooms actually work?
Why use a rate-based Virtual Waiting Room?
The psychology of waiting in line (or queuing if you’re British)
How to choose a virtual waiting room
Virtual waiting rooms and online queuing for ticketing websites
Types of online queuing systems for virtual waiting roomsToo much website traffic can sound like a good problem to have, but it quickly becomes damaging if the site cannot cope. The main risks include slow performance, server errors, failed checkouts, lost bookings, broken registrations, poor customer experience and reputational damage. In the worst cases, the site goes down completely at the very moment attention is highest, turning a valuable commercial or public-service opportunity into a very visible failure.
The key issue is not just the total number of visitors, but the speed at which they arrive. A steep surge can overload fragile parts of the application long before extra infrastructure is ready. That is why relying on auto-scaling alone is risky for peak events. Scaling is valuable for sustained growth, but if the traffic spike lands in seconds, the backend may already be under severe stress before the cloud has had time to react. Enterprise organisations need a way to control the surge immediately.
Queue-Fair provides that first line of protection. It places visitors into a fair, branded virtual waiting room and meters them through at the rate your systems can safely handle, preventing traffic excitement from turning into downtime. Because it can usually be deployed in about five minutes with a single line of code, and can be started through Free Queue, it is a practical way to reduce the risks fast.
Absolutely. Heavy traffic usually means attention, demand and intent, which are all valuable if the organisation is prepared to handle them properly. A surge may come from a successful campaign, a major launch, strong media coverage, a loyalty event or genuine public interest. When the site stays stable and the process feels fair, that same traffic can become revenue, registrations, conversions and long-term customer trust rather than chaos and complaints.
The difference between risk and opportunity is control. If traffic is unmanaged, the event can collapse under its own success. If it is managed well, the business can turn intense demand into a smooth, high-converting moment. This is one reason enterprise teams invest in traffic management rather than simply adding more hosting. Hosting helps, but sudden peaks can rise too fast for reactive scaling to preserve the most fragile parts of the journey in time.
Queue-Fair helps organisations turn demand into a positive outcome. Its virtual waiting room keeps the site stable, protects key journeys, preserves fairness and reassures visitors that the process is under control. It can usually be added in about five minutes with a single line of code, so businesses can move quickly from worrying about spikes to benefiting from them.
Businesses should plan for success as seriously as they plan for failure. If a campaign, launch or announcement has the potential to drive strong interest, the safest approach is to protect the customer journey before the traffic arrives rather than wait to see whether the infrastructure copes. That means identifying the fragile parts of the site, understanding safe throughput, and putting traffic controls in place around the moments of peak demand.
This is especially important because the most dangerous traffic events often start suddenly. A social mention, email blast or media hit can send huge numbers of visitors to the site in a matter of seconds. Even excellent engineering teams can struggle if all those users are allowed straight into checkout, booking or login at once. Auto-scaling may catch up later, but that is no comfort if the first burst has already caused errors, abandonment and support tickets.
Queue-Fair is designed for that kind of preparation. It can usually be deployed in about five minutes using a single line of code, gives organisations a fair and branded virtual waiting room, and can be tried through Free Queue. That makes it one of the fastest ways to get ready for a successful campaign without risking a very public failure.
Let's consider where such a traffic surge could come from.
That's all great (for the most part) because more peak traffic means more exposure, more custom, and more profit.
Doesn't it?
With all that additional traffic, the idea is that it converts to massive sales, increased brand confidence, a boost in popularity, further referral reach, and many more positive repercussions are all excellent bonuses.
That said, when it comes to web traffic, you can have too much of a good thing.
Too much traffic to your web servers from too many ip addresses can bring your website grinding to a halt. Depending on the amount of web traffic, the load your system is designed to manage, and your dedicated servers' size, then a sudden surge or site traffic spike can be terrible news for your website owners and their business.
Why? Because without a functioning website, your sales drop to zero. You also suffer a massive drop in customer confidence because let's face it, none of us are prepared to put up with a broken web site arrive load time, a failed payment gateway, slow-loading pages, or an app that doesn't work as we demand it should. A crashed site means zero user visits and no incoming requests for sales. All of a sudden, those website traffic spikes look like the enemies of your web hosting, crushing your site speed with too much online traffic, instead of it being the answer to your sales prayers.
The associated losses of repeat sales, referrals, and recommendations also disappear. All that extra traffic doesn't sound so much like sunshine and success at every juncture now, does it? It sounds like a bit of a nuisance.
Don't worry, though; we're going to discuss such troublesome site traffic problems and explain how to turn your high traffic websites into safe and secure sales, protecting your web hosting environment by moving those high site traffic surges to alternate dedicated servers, saving your load time.
There are two key areas where your systems are the most likely to struggle: your inventory or other centralized database and your transaction processing and payment system. Both of these areas demand communication between stand alone machines at either end of the process, which drains a lot of data. If you have a single huge machine, it will eventually become saturated.
Synchronising inventory placed on hold—as a customer places an item in their basket and enters the checkout process—activates a locking system on your eCommerce platform. This prevents customers from trying to buy products that are no longer available. If the first customer fails to complete their purchase, then the product lock is cancelled, and the item becomes available again. All this real-time interaction with your database can mean your system being incredibly overworked when you suffer heavy surges in your site traffic.
Payment gateways take time to perform the necessary checks for credit and debit card services, verifying each qualifying candidate. Each test takes only a few seconds during low site traffic times but up to as long as 10 seconds during high-traffic periods at high traffic websites. There are a finite number of transactions your payment system can manage, and when each one takes longer to complete, it creates an unhealthy build-up in the process of serving web pages.
When there are just too many operations for your system to cope with, it collapses under the pressure, and then nobody's getting what they need—you, or your customers.
You don't have to wait for the world to cave in to realise your site isn't prepared for hefty surges in traffic. The technology is available to test each system and find out what it can safely handle.
Performance testing can predict the essential data you need using established tools and techniques.
One thing's for sure; testing must happen before it's too late. We've all heard the phrase, ‘closing the stable door after the horse has bolted’. It couldn't be more appropriate for the problems huge traffic surges can bring to your business.
There are easier ways for a site owner to work out safe levels of site traffic for high traffic websites without a slow down - read our handy guide.
There are always several solutions to every given problem, and surges in site traffic are no exception. Here are a few ways to try and keep your systems safe and visitors happy when those sudden bursts of activity hit your individual servers - there are at least three main strategies to add capacity:
If it's all about crunching numbers (and it is), many organisations reduce the amount of data being moved around by slimming down the pages getting the most attention. With a slimmed-down set of pages, consolidation of multiple css files to reduce file sizes, a reduction of dynamic content, simplified page components or install a caching plugin, perhaps delivered to a larger number of visitors only at peak times, your web server has less work to do per website visitor, and can manage more traffic load.
Building specific landing pages containing only static resources for advertising events off-site, with a different hosting provider or in alternative locations on multiple servers, to protect valuable web server resources is another way of keeping that huge traffic load away from your heaviest performing pages - and it's worth taking a look at how your content management system or operating system is affecting performance too - but time spent on a "fine tune" may not always yield significant enough benefits. There are a variety of optimization techniques and optimization plugins you can use, including image optimization, to reduce the amount of site traffic coming from other machines, without using more resources to serve media files. If you install a caching plugin that can compress images as your visitors down load images, or compress html or css files to reduce file sizes and increase speed, that can help your web host too.
Websites under pressure utilising third-party content can remove some of that website pressure away from their web hosting provider. If website analytics pages, testing protocols, payment gateways, or social media integration can happen off-site, then it frees up website processing power to manage those excess bursts of visitors.
Caching content for re-delivery is another option. For subsequent users viewing the same data, it can pay to utilise server-side caching, quality content delivery networks, proxy and browser caches, or any other type of client-side storage available during the process. These are often deployed with minimal changes to your domain name server configuration.
With database-driven systems, particularly eCommerce sites, they're continually interacting with their databases to produce new pages. This can create a massive strain on processing when high traffic floods in at speed. Creating a page once and re-delivering it significantly reduces that pressure, often enough to avert disaster.
When inundated with unexpected high traffic, load balancing handles visitors' website traffic by splitting your daily site traffic above the server level and routes it through two or three different web servers (typically), taking the pressure off any single server when facing heavy loads and reducing load time. Intelligent load balancing, carried out using load balancing switches around available servers, diverts traffic from struggling servers to the most responsive, so your site performs as you need it to, delivering the types of page speed your customers expect. A load balancer spreads high traffic - it translates domain names to a range of web server ip addresses and often uses a redundant approach with an identical copy of the site on each web server - but load balancers are still not an ideal solution to those high traffic website events and can increase your web development and disk space costs compared with a single machine.
That's where we come in. Queue-Fair is a digital queuing system that moves your excess traffic into a safe environment—a virtual waiting room on its own dedicated hosting.
Each user is assigned a first-come, first-served slot in the queue and is recalled to your website as soon as the website is ready for them. They queue on a different url from your site so there's no load at all on your website servers, and Queue-Fair safely handles millions of people joining the queue every minute. It's the most effective method to cope with both expected and unexpected website peaks.
With all the information presented to visitors in a branded format that integrates seamlessly with your website, visitors can make the best use of their time, stress-free, knowing where in the queue they sit, the speed they're moving up the line, and how long their wait is likely to take.
If your website is working under normal traffic capabilities, won't even know it's there. Our system works with your existing dedicated server hosting plan or scalable plan, protecting you from the surge flooding your most popular web page when a large number of visitors arrive at speed.
It's simple, it's fair, and it protects your web systems, your customers, and your brand reputation. Delivering truly impressive specifications, it's the perfect solution that will save you from stress, downtime, and the kinds of financial losses nobody wants to suffer - so maybe you can avoid huge enterprise class machines and keep that cheapest web hosting plan or shared hosting after all...
03.13.2021
