Vast and unpredictable visitor numbers to a website or specific web pages can come from a host of different avenues—and not all of them are due to the positive outcomes of your hard work.
We all strive for a high traffic website, as when you drive traffic to your site, more visitors translates into more sales, whether that network traffic comes from search engines, marketing efforts, or from peak user times and seasons throughout the year.
Let's consider where such a traffic surge could come from.
That's all great (for the most part) because more peak traffic means more exposure, more custom, and more profit.
Doesn't it?
With all that additional traffic, the idea is that it converts to massive sales, increased brand confidence, a boost in popularity, further referral reach, and many more positive repercussions are all excellent bonuses.
That said, when it comes to web traffic, you can have too much of a good thing.
Too much traffic to your web servers from too many ip addresses can bring your website grinding to a halt. Depending on the amount of web traffic, the load your system is designed to manage, and your dedicated servers' size, then a sudden surge or site traffic spike can be terrible news for your website owners and their business.
Why? Because without a functioning website, your sales drop to zero. You also suffer a massive drop in customer confidence because let's face it, none of us are prepared to put up with a broken web site arrive load time, a failed payment gateway, slow-loading pages, or an app that doesn't work as we demand it should. A crashed site means zero user visits and no incoming requests for sales. All of a sudden, those website traffic spikes look like the enemies of your web hosting, crushing your site speed with too much online traffic, instead of it being the answer to your sales prayers.
The associated losses of repeat sales, referrals, and recommendations also disappear. All that extra traffic doesn't sound so much like sunshine and success at every juncture now, does it? It sounds like a bit of a nuisance.
Don't worry, though; we're going to discuss such troublesome site traffic problems and explain how to turn your high traffic websites into safe and secure sales, protecting your web hosting environment by moving those high site traffic surges to alternate dedicated servers, saving your load time.
There are two key areas where your systems are the most likely to struggle: your inventory or other centralized database and your transaction processing and payment system. Both of these areas demand communication between stand alone machines at either end of the process, which drains a lot of data. If you have a single huge machine, it will eventually become saturated.
Synchronising inventory placed on hold—as a customer places an item in their basket and enters the checkout process—activates a locking system on your eCommerce platform. This prevents customers from trying to buy products that are no longer available. If the first customer fails to complete their purchase, then the product lock is cancelled, and the item becomes available again. All this real-time interaction with your database can mean your system being incredibly overworked when you suffer heavy surges in your site traffic.
Payment gateways take time to perform the necessary checks for credit and debit card services, verifying each qualifying candidate. Each test takes only a few seconds during low site traffic times but up to as long as 10 seconds during high-traffic periods at high traffic websites. There are a finite number of transactions your payment system can manage, and when each one takes longer to complete, it creates an unhealthy build-up in the process of serving web pages.
When there are just too many operations for your system to cope with, it collapses under the pressure, and then nobody's getting what they need—you, or your customers.
‘Queue-Fair is great for our large online retail event. It came across as very intuitive to use and worked absolutely fine. Queue-Fair provides continuity and increases confidence for customer online experience. We definitely have plans for Queue-Fair in the future for events where we are expecting a huge deluge of traffic and participation in larger retail events.’
‘Wonderful!!! Queue-Fair worked very well and the support is very good. Queue-Fair solved the problem of access of many people to the project, and avoided crashes of my server. We plan to continue to use Queue-Fair on future projects. Thank you Queue-Fair!!!’
‘Queue-Fair is honestly an amazing product - highly recomended. I wish we had switched earlier! The entire process through to implementation was one of the smoothest processes I've ever experienced. Queue-Fair has additional functions our previous supplier couldn't achieve so the switch was easy. Anyone searching for a queue product should look no further. We love it!’
‘Amazing & Easy Product! Queue-Fair is really beautiful. So easy to set the parameters in real-time, and it's so easy to integrate too. The support is reactive and friendly. I got set up with a Virtual Waiting Room in 15 minutes including settings! So I protect my infrastructure from all these traffic peaks with Queue-Fair.’
‘We solved our extreme overload on website problem with Queue-Fair. We are very happy and we want to stay with them for the future, the service and support is excellent! Very easy, and extremly helpful staff! All went so smooth with implementation! There is nothing to dislike with this company!’
‘SUCCESS!!! Yesterday went so smoothly that my client cried. Literally. Such a fantastic experience all around. Incredible support. Incredible product that provided an excellent experience for the end user. My client was thrilled as we watched from the Queue-Fair dashboard as the users rolled in to the virtual waiting room then were passed to the site and successfully made their purchases.’
‘Very useful tool and excellent technical assistance. I highly value its smooth operation. It is helping us to manage successfully times of high user traffic on our website. We are more productive thanks to its tool since it allows us to dedicate efforts to other tasks, leaving its part well covered.’
‘Everything worked perfectly! I'll use it each time we get a traffic spike to not lose any visitors. Queue-Fair is the cheapest solution on the market. Literally few min to install. Great support and really good reactivity. Easy to edit pages. Best bang for your bucks you can get to handle your critical event, I was able to handle more than 10,000 visitors traffic spike from TV show flawlessly.’
‘Queue-Fair is a solid platform with great customer service. Their robust and fair queueing system took away a lot of the stress of running a flash sale. There's nothing to dislike! Give it a go, you won't be disappointed.’
‘Robust, lifesaver and easy to implement! We love how fast you can start using it and with a very user-friendly interface. There are no downsides of using Queue-Fair, which solved our problem of high traffic management in certains moments so we don't miss any sales and keep customer experience good as possible! Everything that I was expecting to resolve my problems with high traffic was resolved as soon as I implemented Queue-Fair.’
‘The best waiting room, very easy to implement it, very useful!!! The system is working very well - we are going to use it again for future events, and I love the service! We can distribute the load of our server, because all the users can stay in the virtual waiting room, so for me, I made a good choice selecting this tool. All was awesome!’
‘Excellent service. We use Queue-Fair monthly and it has been working great. We called Queue-Fair on Sunday evening because we were doing a drop. They answered immediately and solved the problem within five minutes! They saved our drop and did everything very quickly!’
You don't have to wait for the world to cave in to realise your site isn't prepared for hefty surges in traffic. The technology is available to test each system and find out what it can safely handle.
Performance testing can predict the essential data you need using established tools and techniques.
One thing's for sure; testing must happen before it's too late. We've all heard the phrase, ‘closing the stable door after the horse has bolted’. It couldn't be more appropriate for the problems huge traffic surges can bring to your business.
There are easier ways for a site owner to work out safe levels of site traffic for high traffic websites without a slow down - read our handy guide.
There are always several solutions to every given problem, and surges in site traffic are no exception. Here are a few ways to try and keep your systems safe and visitors happy when those sudden bursts of activity hit your individual servers - there are at least three main strategies to add capacity:
If it's all about crunching numbers (and it is), many organisations reduce the amount of data being moved around by slimming down the pages getting the most attention. With a slimmed-down set of pages, consolidation of multiple css files to reduce file sizes, a reduction of dynamic content, simplified page components or install a caching plugin, perhaps delivered to a larger number of visitors only at peak times, your web server has less work to do per website visitor, and can manage more traffic load.
Building specific landing pages containing only static resources for advertising events off-site, with a different hosting provider or in alternative locations on multiple servers, to protect valuable web server resources is another way of keeping that huge traffic load away from your heaviest performing pages - and it's worth taking a look at how your content management system or operating system is affecting performance too - but time spent on a "fine tune" may not always yield significant enough benefits. There are a variety of optimization techniques and optimization plugins you can use, including image optimization, to reduce the amount of site traffic coming from other machines, without using more resources to serve media files. If you install a caching plugin that can compress images as your visitors down load images, or compress html or css files to reduce file sizes and increase speed, that can help your web host too.
Websites under pressure utilising third-party content can remove some of that website pressure away from their web hosting provider. If website analytics pages, testing protocols, payment gateways, or social media integration can happen off-site, then it frees up website processing power to manage those excess bursts of visitors.
Caching content for re-delivery is another option. For subsequent users viewing the same data, it can pay to utilise server-side caching, quality content delivery networks, proxy and browser caches, or any other type of client-side storage available during the process. These are often deployed with minimal changes to your domain name server configuration.
With database-driven systems, particularly eCommerce sites, they're continually interacting with their databases to produce new pages. This can create a massive strain on processing when high traffic floods in at speed. Creating a page once and re-delivering it significantly reduces that pressure, often enough to avert disaster.
When inundated with unexpected high traffic, load balancing handles visitors' website traffic by splitting your daily site traffic above the server level and routes it through two or three different web servers (typically), taking the pressure off any single server when facing heavy loads and reducing load time. Intelligent load balancing, carried out using load balancing switches around available servers, diverts traffic from struggling servers to the most responsive, so your site performs as you need it to, delivering the types of page speed your customers expect. A load balancer spreads high traffic - it translates domain names to a range of web server ip addresses and often uses a redundant approach with an identical copy of the site on each web server - but load balancers are still not an ideal solution to those high traffic website events and can increase your web development and disk space costs compared with a single machine.
That's where we come in. Queue-Fair is a digital queuing system that moves your excess traffic into a safe environment—a virtual waiting room on its own dedicated hosting.
Each user is assigned a first-come, first-served slot in the queue and is recalled to your website as soon as the website is ready for them. They queue on a different url from your site so there's no load at all on your website servers, and Queue-Fair safely handles millions of people joining the queue every minute. It's the most effective method to cope with both expected and unexpected website peaks.
With all the information presented to visitors in a branded format that integrates seamlessly with your website, visitors can make the best use of their time, stress-free, knowing where in the queue they sit, the speed they're moving up the line, and how long their wait is likely to take.
If your website is working under normal traffic capabilities, won't even know it's there. Our system works with your existing dedicated server hosting plan or scalable plan, protecting you from the surge flooding your most popular web page when a large number of visitors arrive at speed.
It's simple, it's fair, and it protects your web systems, your customers, and your brand reputation. Delivering truly impressive specifications, it's the perfect solution that will save you from stress, downtime, and the kinds of financial losses nobody wants to suffer - so maybe you can avoid huge enterprise class machines and keep that cheapest web hosting plan or shared hosting after all...
Invented and patented in 2004, Queue-Fair is the original Virtual Waiting Room, providing online queue management for busy websites and apps.
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