Vast and unpredictable visitor numbers to a website or specific web pages can come from a host of different avenues—and not all of them are due to the positive outcomes of your hard work.
We all strive for a high traffic website, as when you drive traffic to your site, more visitors translates into more sales, whether that network traffic comes from search engines, marketing efforts, or from peak user times and seasons throughout the year.
Let's consider where such a traffic surge could come from.
That's all great (for the most part) because more peak traffic means more exposure, more custom, and more profit.
Doesn't it?
With all that additional traffic, the idea is that it converts to massive sales, increased brand confidence, a boost in popularity, further referral reach, and many more positive repercussions are all excellent bonuses.
That said, when it comes to web traffic, you can have too much of a good thing.
Too much traffic to your web servers from too many ip addresses can bring your website grinding to a halt. Depending on the amount of web traffic, the load your system is designed to manage, and your dedicated servers' size, then a sudden surge or site traffic spike can be terrible news for your website owners and their business.
Why? Because without a functioning website, your sales drop to zero. You also suffer a massive drop in customer confidence because let's face it, none of us are prepared to put up with a broken web site arrive load time, a failed payment gateway, slow-loading pages, or an app that doesn't work as we demand it should. A crashed site means zero user visits and no incoming requests for sales. All of a sudden, those website traffic spikes look like the enemies of your web hosting, crushing your site speed with too much online traffic, instead of it being the answer to your sales prayers.
The associated losses of repeat sales, referrals, and recommendations also disappear. All that extra traffic doesn't sound so much like sunshine and success at every juncture now, does it? It sounds like a bit of a nuisance.
Don't worry, though; we're going to discuss such troublesome site traffic problems and explain how to turn your high traffic websites into safe and secure sales, protecting your web hosting environment by moving those high site traffic surges to alternate dedicated servers, saving your load time.
There are two key areas where your systems are the most likely to struggle: your inventory or other centralized database and your transaction processing and payment system. Both of these areas demand communication between stand alone machines at either end of the process, which drains a lot of data. If you have a single huge machine, it will eventually become saturated.
Synchronising inventory placed on hold—as a customer places an item in their basket and enters the checkout process—activates a locking system on your eCommerce platform. This prevents customers from trying to buy products that are no longer available. If the first customer fails to complete their purchase, then the product lock is cancelled, and the item becomes available again. All this real-time interaction with your database can mean your system being incredibly overworked when you suffer heavy surges in your site traffic.
Payment gateways take time to perform the necessary checks for credit and debit card services, verifying each qualifying candidate. Each test takes only a few seconds during low site traffic times but up to as long as 10 seconds during high-traffic periods at high traffic websites. There are a finite number of transactions your payment system can manage, and when each one takes longer to complete, it creates an unhealthy build-up in the process of serving web pages.
When there are just too many operations for your system to cope with, it collapses under the pressure, and then nobody's getting what they need—you, or your customers.
‘We work with some of the biggest brands out there and with that comes a large demand during sales and drops. We need a fair queuing platform to provide all customers with a fair and painless experience when engaging with our platform. Queue-Fair was not only very easy to implement - in a day! - and ran smoothly, but also the team understood our needs and were able to work with us to achieve our goals.’
‘An Excellent Solution for High Traffic Management! The team is highly professional and attentive to customer needs. The platform is easy to integrate. Queue-Fair helps us manage unexpected spikes, ensuring our website stays functional during peak demand.’
‘An excellent solution to handle situations of high traffic. The solution is easy to install. The back office panel has many options to customize everything and give you every option you could need. I had a good experience installing, setting, customizing and monitoring the queue, and every time I need to handle a large amount of trafic on my site I know I can use this solution.’
‘Communication and the easy use of Queue-Fair's platform really make the product outstanding. We needed a queue for a particularly busy event on our website, and I could see it in real-time, make changes effectively and make sure our website wasn't going to crash. Whenever I had questions or needed support, they were very helpful. I definitely recommend the platform and service.’
‘A Reliable Solution for Seamless Customer Flow Management. We've had the opportunity to use Queue-Fair with several clients, and we couldn't be more satisfied with the results. Queue-Fair excels> in providing a seamless user experience, making it a reliable tool that’s easy to integrate and use. The Queue-Fair support team was responsive and highly knowledgeable, always quick to assist when we needed them. The product quality shines through. Queue-Fair effectively solved the challenge of managing high-traffic surges, ensuring that our clients' websites could handle large volumes of users without compromising performance or user experience.’
‘Great Service & Support. Super quick installation and exceptional value for money, compared to competitors. Everything went well. No crash on our website during a special launch. Thank you Queue-Fair for the great service you provided to our company. We surely recommend the Queue-Fair service to other people!’
‘Quality product and Reliable Service. We were shocked at how fast it was to set up and how easy it was to use. The product worked exactly as intended. We want to thank the Queue-Fair team for making the process seamless and for their support for helping us with the set up. When we have similar events, we will be sure to use Queue-Fair.’
‘Great product, works flawlessly. Easy installation & integration, Excellent reporting, Great communication & support, Value for money and 5 star experience. We're thrilled to say that our ticket sale went smooth! We were sold out on day one with the help of Queue-Fair's virtual waiting room solution, without a single glitch or customer complaint. Queue-Fair is wonderful, and we are very grateful for all the support from the Queue-Fair team - it was perfect. We are a happy Queue-Fair customer!’
‘After a rush of people all trying to buy tickets at the same time for one of our popular theatre shows, Queue-Fair stepped in with a fully branded Virtual Waiting Room to protect our servers. I'm very happy to have found them. I like it very much, the whole concept and the flexibility. Thank you, Queue-Fair!’
‘Perfect service that helped us with our busiest time of year. They were a pleasure to deal with, providing flexibility where we needed it and excellent support with fast response times. The service precisely fit our needs.’
‘Amazing support and great tool. I loved the simplicity of setup and use. Queue-Fair enabled us to manage traffic during the launch. Last year our site went down and we had issues with that! This year problem was solved by simple adding Queue-Fair script.’
‘So reactive and easy to integrate! Their team is very reactive: from setup to test and deployment in production, they were able to help us deploy their solution in less than 1 hour. Only few lines of code are required. Website rescuers! Queue-Fair simple to use, quick to integrate and does the job. Avoid website crash!’
You don't have to wait for the world to cave in to realise your site isn't prepared for hefty surges in traffic. The technology is available to test each system and find out what it can safely handle.
Performance testing can predict the essential data you need using established tools and techniques.
One thing's for sure; testing must happen before it's too late. We've all heard the phrase, ‘closing the stable door after the horse has bolted’. It couldn't be more appropriate for the problems huge traffic surges can bring to your business.
There are easier ways for a site owner to work out safe levels of site traffic for high traffic websites without a slow down - read our handy guide.
There are always several solutions to every given problem, and surges in site traffic are no exception. Here are a few ways to try and keep your systems safe and visitors happy when those sudden bursts of activity hit your individual servers - there are at least three main strategies to add capacity:
If it's all about crunching numbers (and it is), many organisations reduce the amount of data being moved around by slimming down the pages getting the most attention. With a slimmed-down set of pages, consolidation of multiple css files to reduce file sizes, a reduction of dynamic content, simplified page components or install a caching plugin, perhaps delivered to a larger number of visitors only at peak times, your web server has less work to do per website visitor, and can manage more traffic load.
Building specific landing pages containing only static resources for advertising events off-site, with a different hosting provider or in alternative locations on multiple servers, to protect valuable web server resources is another way of keeping that huge traffic load away from your heaviest performing pages - and it's worth taking a look at how your content management system or operating system is affecting performance too - but time spent on a "fine tune" may not always yield significant enough benefits. There are a variety of optimization techniques and optimization plugins you can use, including image optimization, to reduce the amount of site traffic coming from other machines, without using more resources to serve media files. If you install a caching plugin that can compress images as your visitors down load images, or compress html or css files to reduce file sizes and increase speed, that can help your web host too.
Websites under pressure utilising third-party content can remove some of that website pressure away from their web hosting provider. If website analytics pages, testing protocols, payment gateways, or social media integration can happen off-site, then it frees up website processing power to manage those excess bursts of visitors.
Caching content for re-delivery is another option. For subsequent users viewing the same data, it can pay to utilise server-side caching, quality content delivery networks, proxy and browser caches, or any other type of client-side storage available during the process. These are often deployed with minimal changes to your domain name server configuration.
With database-driven systems, particularly eCommerce sites, they're continually interacting with their databases to produce new pages. This can create a massive strain on processing when high traffic floods in at speed. Creating a page once and re-delivering it significantly reduces that pressure, often enough to avert disaster.
When inundated with unexpected high traffic, load balancing handles visitors' website traffic by splitting your daily site traffic above the server level and routes it through two or three different web servers (typically), taking the pressure off any single server when facing heavy loads and reducing load time. Intelligent load balancing, carried out using load balancing switches around available servers, diverts traffic from struggling servers to the most responsive, so your site performs as you need it to, delivering the types of page speed your customers expect. A load balancer spreads high traffic - it translates domain names to a range of web server ip addresses and often uses a redundant approach with an identical copy of the site on each web server - but load balancers are still not an ideal solution to those high traffic website events and can increase your web development and disk space costs compared with a single machine.
That's where we come in. Queue-Fair is a digital queuing system that moves your excess traffic into a safe environment—a virtual waiting room on its own dedicated hosting.
Each user is assigned a first-come, first-served slot in the queue and is recalled to your website as soon as the website is ready for them. They queue on a different url from your site so there's no load at all on your website servers, and Queue-Fair safely handles millions of people joining the queue every minute. It's the most effective method to cope with both expected and unexpected website peaks.
With all the information presented to visitors in a branded format that integrates seamlessly with your website, visitors can make the best use of their time, stress-free, knowing where in the queue they sit, the speed they're moving up the line, and how long their wait is likely to take.
If your website is working under normal traffic capabilities, won't even know it's there. Our system works with your existing dedicated server hosting plan or scalable plan, protecting you from the surge flooding your most popular web page when a large number of visitors arrive at speed.
It's simple, it's fair, and it protects your web systems, your customers, and your brand reputation. Delivering truly impressive specifications, it's the perfect solution that will save you from stress, downtime, and the kinds of financial losses nobody wants to suffer - so maybe you can avoid huge enterprise class machines and keep that cheapest web hosting plan or shared hosting after all...
Invented and patented in 2004, Queue-Fair is the original Virtual Waiting Room, providing online queue management for busy websites and apps.
2024 The Fair Queue People Ltd. - All Rights Reserved.
Part of the Orderly family of queue solutions - OrderlyQ - OrderlyStats - WeQ4U
