How Queue-Fair Helps Financial & Insurtech Firms Achieve DORA Compliance
How Queue-Fair Helps Financial & Insurtech Firms Achieve DORA Compliance
- 25/02/2025
- Commercial
- Mike
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How Queue-Fair Helps Financial & Insurtech Firms Achieve DORA Compliance
Regulatory bodies like the UK's Financial Conduct Authority (FCA) have imposed significant fines on financial institutions for operational failures, including website and system downtimes that adversely affect customers. Here are notable examples that have been widely reported:
‘Our website and services could not satisfy the peak demand of our offers. Queue-Fair saved our bacon! Straightforward to understand and easy to implement, with great support throughout the process. We can now run our campaigns reliably, confident that our website will cope.’
‘When we opened COVID vaccinations to 16-29 year-olds, we turned to Queue-Fair for help, who quickly set us up with a fully branded Virtual Waiting Room. That afternoon, Queue-Fair fairly queued 450,000 people for us. Queue-Fair meant our system was able to accept bookings at a rate it could handle, without overload. We're very grateful for the exceptional support from Queue-Fair, and we launched with great success. The queue worked perfectly, and helped us to overcome a punctual uncovered technical problem that otherwise would have ruined the campaign. Thank you very very much Queue-Fair for your offering! It’s much appreciated. Queue-Fair saved us!’
‘A Perfect Queueing Service. We were so grateful to discover Queue-Fair! Flexible pricing options work well for us. The service we used to use - it was just getting more and more expensive and didn't seem to accommodate a small company like ours. On top of that, the customer service is fantastic! Finally, the software is great to use. To anyone who has such a need, I wouldn't hesitate to recommend using a queueing service, and specifically Queue-Fair. Everything worked perfectly!’
‘Amazing support and great tool. I loved the simplicity of setup and use. Queue-Fair enabled us to manage traffic during the launch. Last year our site went down and we had issues with that! This year problem was solved by simple adding Queue-Fair script.’
‘It just works! That was the easiest launch we've had this year by some way. We sold out of our four main products and made 20% more than projected. The queue system enabled people to feel they had more time to shop so they added other items to their basket. Watching our launch in real time has given us a major insight into our future product launches too.’
‘A big Thank You for turning our enquiry around so quickly. Emailed at 9pm Wednesday, received a fully branded Queue page ready to use at 11am Thursday. Simply brilliant! The dashboard and features are great - really intuitive, really clean and easy to use. We queued over 22,000 people for our product launch event at a cost that was extremely competitive. Thanks so much for everything! I'm really happy to give Queue-Fair a glowing testimonial and would recommend them to any business who needs a queue system for their event or promotion.’
‘Queue-Fair is a Lifesaver! It was fast and simple to start working with them. Sooo fast and simple - 2 steps 1 day! Massive presale events used to make our site collapse, now people get into a virtual line - very efficient. I recommend Queue-Fair to others, without doubt!’
‘High value for money and easy to use, very good product, easy to implement and use. It can be adapted to different websites and pages and it has a very good customer service. It manages waiting room in order to not stress our websites during the launch of important ticketing events. Recommended!’
‘I love it when stuff just works. Everything has to be right first time - and with Queue-Fair it was! It does what we wanted it to do and it did it well. It meant one less thing to worry about on what was hitherto a stressful day, and that was worth the price of admission alone. I contacted a non-UK company and they just bombarded me with calls, but Queue-Fair got us all the way from initial contact to full live deployment in less than two hours - on a Saturday! I'm very impressed - deliriously happy and ecstatic. Our social media interactions went up 800%. Perfect. Excellent. The person that invented this is a genius!’
‘Easy to use, best value for money. Queue-Fair is an easy-to-implement product that provides our customers expecting peak sales with an instant branded online queue. Super service - I can recommend it to everyone.’
‘Queue-Fair was just what we needed to manage traffic and the support service is great!. The system has worked very well! We looked for several companies and without a doubt we have found the best! Thank you very much, Queue-Fair!’
‘Amazing support, everything works from the get-go. Queue-Fair is helping us reducing high demand on our website, preventing it from crashing. The steps to get up and running were far easier than expected, and the support has been phenomenal. The documentation is very clear and concise. While the queue was running, no issues were detected whatsoever. Overall, it's the perfect solution for us. Everything has been excellent.’
These incidents highlight the importance for companies to anticipate potential surges in online activity, especially when setting customer deadlines, and to ensure their digital infrastructure can handle increased traffic to prevent service disruptions.
These cases underscore the importance of robust IT infrastructure and operational resilience in the financial sector. Regulators like the FCA hold institutions accountable for system failures that disrupt customer access and market stability.
The Digital Operational Resilience Act (DORA) is a game-changer for the financial and insurance sectors, mandating strict cybersecurity, operational resilience, and risk management requirements. As of January 17, 2025, all financial institutions and their technology providers operating within the EU - or serving EU-based customers - must comply with these regulations.
For banks, insurers, fintechs, and insurtech firms, DORA represents both a challenge and an opportunity. Compliance will enhance security, build trust, and unlock innovation, but failure to meet the requirements could lead to fines, reputational damage, and operational downtime.
A key concern for compliance is managing traffic surges, cyberattack resilience, and system availability - especially for AI-driven financial processes. This is where Queue-Fair.com provides a proven and trusted solution.
Why DORA Compliance Matters for Financial & Insurtech Firms
DORA is part of a broader EU effort to harmonize cybersecurity laws and strengthen the digital resilience of financial services. It mandates:
Beyond avoiding regulatory fines and reputational risks, compliance helps future-proof businesses, enabling them to integrate cutting-edge technologies responsibly.
Queue-Fair's virtual waiting room technology is already trusted by governments and financial institutions across Europe to manage peak demand, prevent downtime, and protect systems from cyberattacks.
Government agencies across Europe rely on Queue-Fair to handle high-traffic events, prevent cyber disruptions, and ensure digital services remain operational:
This proven track record makes Queue-Fair the ideal partner for financial institutions complying with DORA regulations.
DORA mandates businesses to plan for ICT disruptions. Queue-Fair prevents system crashes and overloads by intelligently managing high-demand periods - whether for policy applications, claims processing, or regulatory filings - ensuring systems remain stable.
Firms must conduct resilience testing and establish risk frameworks. Queue-Fair smooths out demand surges, ensuring financial platforms remain accessible, compliant, and secure during peak traffic events.
DORA requires AI systems to maintain automatic logs and record-keeping mechanisms. Queue-Fair's real-time tracking ensures transparent user management, providing a clear audit trail for regulatory review.
Regulators expect financial services to treat customers equitably, especially when demand is high. Queue-Fair operates on a first-come, first-served basis, preventing discrimination, system overloads, or unfair access issues.
DORA extends compliance requirements to technology providers. With built-in traffic filtering, Queue-Fair blocks bot attacks, mitigates denial-of-service risks, and safeguards systems from malicious overload attempts aligning with DORA's cyber resilience goals.
The Digital Operational Resilience Act (DORA) mandates that financial entities establish robust Information and Communication Technology (ICT) risk management frameworks, which include comprehensive incident reporting mechanisms. Queue-Fair's customer portal reporting page can significantly aid finance businesses in meeting these DORA compliance requirements by April 2025 through the following features:
Real-Time Monitoring and Incident Reporting: Queue-Fair provides real-time tracking of website traffic and system performance. This continuous monitoring enables financial institutions to promptly detect and document ICT-related incidents, ensuring timely reporting to regulatory authorities as required by DORA.
Detailed Analytics and Audit Trails: The platform offers in-depth analytics, capturing data on user interactions, traffic patterns, and system responses. These detailed records create a comprehensive audit trail, facilitating transparent reporting and aiding in post-incident analysis to prevent future occurrences.
Operational Resilience Testing Support: Queue-Fair's reporting tools assist in evaluating system performance during stress tests and simulated cyberattacks. By analyzing how systems handle peak traffic and potential threats, financial entities can assess their operational resilience and identify areas for improvement, aligning with DORA's resilience testing requirements.
Third-Party Risk Management: Utilizing Queue-Fair allows financial institutions to monitor and manage interactions with third-party ICT service providers effectively. The reporting page offers insights into third-party performance and any associated risks, ensuring that all external partners comply with DORA's stringent standards.
While the primary compliance deadline for the EU's Digital Operational Resilience Act (DORA) was January 17, 2025, there are subsequent milestones that financial entities must be aware of:
1. Submission of Registers of Information. Financial entities are required to maintain comprehensive registers detailing their contractual arrangements with Information and Communication Technology (ICT) service providers. These registers must be submitted to their national competent authorities (NCAs) by April 4, 2025.
2. NCA Reporting to European Supervisory Authorities (ESAs). Following the submission from financial entities, NCAs are obligated to report these registers to the ESAs by April 30, 2025
Financial entities should utilize this period to finalize and review their registers of information to ensure timely submission by the April deadlines.
Additionally, for financial institutions operating in the United Kingdom, the UK Operational Resilience Rules mandate full compliance by March 31, 2025. These rules, while separate from DORA, share similar objectives in enhancing the operational resilience of financial services.
Therefore, depending on your operational jurisdiction, March 2025 serves as a critical period for ensuring compliance with the relevant operational resilience regulations. Queue-Fair can be a big part of that.
Financial and insurtech firms should have already prepared for the January 2025 deadline that has now passed, by:
As you prepare for the next deadline, by adopting Queue-Fair's technology, financial institutions can seamlessly comply with DORA while improving customer experience, security, and system stability. More than just a compliance tool, Queue-Fair is an enabler of digital transformation, helping businesses unlock new innovations responsibly.
Protect your operations, stay compliant, and ensure business continuity, with Queue-Fair
Invented and patented in 2004, Queue-Fair is the original Virtual Waiting Room, providing online queue management for busy websites and apps.
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