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What is a Virtual Waiting Room?
A virtual waiting room is a service that holds your website visitors away from your site when things are busy, allowing you to cope gracefully with traffic peaks. A fair virtual waiting room queues these visitors and passes them back to your site in first-come, first-served order at a rate that your servers can handle. A virtual waiting room allows sites to handle high volumes of traffic whilst maintaining responsiveness and avoiding the risk of crashing, or visitors seeing blank pages. Our patented virtual waiting room solution informs visitors on their estimated wait and progress through the queue.
Experience a Queue-Fair Virtual Waiting Room now.
Entertaining Live DemoHow do Virtual Waiting Rooms work?
Each virtual waiting room has a threshold capacity. When you have fewer visitors than the capacity, visitors see your site as normal. When you have more traffic than the threshold you specify, the virtual waiting room turns on automatically and the surplus visitors are fairly queued, to be sent back to your site in first-come, first-served order, until the virtual waiting room empties and turns off.
"Your software meant that everyone was held in a queue away from our server and allowed a gentle flow of buyers to pass through the system. It was great! Any online store which has a rush of customers would find this really useful. Thanks a million and keep up the good work!"
Ans Guise, Glade Festival
"Your software meant that everyone was held in a queue away from our server and allowed a gentle flow of buyers to pass through the system. It was great! Any online store which has a rush of customers would find this really useful. Thanks a million and keep up the good work!"
Ans Guise, Glade Festival < Swipe >
"The people at Queue-Fair went above and beyond to help us implement their queuing system within one day. With over 25,000 people in the queue, they helped us manage traffic during our high peaks. Queue-Fair does what it is meant to do; queue people at a competitive price. We are happy with the Queue-Fair system and will keep using it during future events."
Raoul Van Workom, PrioTicket < Swipe >
"Brilliant. I had a sleepless night worrying the website was going to crash again after the last time we tried to run our popular promotion without Queue-Fair. I'm so delighted to have found your solution. Thanks for your responsiveness - it is hugely appreciated that you got this set up for us in less than a day, and it worked perfectly. Awesome. Lovely stuff. Golden. Thanks again; this means the world to me. I'm going to sleep well tonight. Legendary."
Sam Hiscocks, Creative Director, Olly's Olly's < Swipe >
"A big Thank You for turning our enquiry around so quickly. Emailed at 9pm Wednesday, received a fully branded Queue page ready to use at 11am Thursday. Simply brilliant! The dashboard and features are great - really intuitive, really clean and easy to use. We queued over 22,000 people for our product launch event at a cost that was extremely competitive. Thanks so much for everything! I'm really happy to give Queue-Fair a glowing testimonial and would recommend them to any business who needs a queue system for their event or promotion."
Steve Keatley, Head of eCommerce, Beauty Works < Swipe >
"Demand for our Totally Roarsome event was off the charts! I'm really pleased I reached out to Queue-Fair. You've been incredibly helpful. Above and beyond the call of duty. They got it all set up so quickly - a fully branded virtual waiting room in just a day, and the queue worked perfectly. Our booking system would have been completely overwhelmed without Queue-Fair. We had over 16,000 people in the queue. Can't believe the queue cost us less than £150! Thanks so much!"
Mark Walsh, Totally Tickets < Swipe >
"After a successful CrowdCube campaign we were inundated with enquiries. We wanted to make sure we weren't losing contact from potential customers. We were impressed with how quickly Queue-Fair could have us up and running - so simple to install with just one line of code!"
Guy Stern, CEO, Legal Connection < Swipe >
"I love it when stuff just works. Everything has to be right first time - and with Queue-Fair it was! It does what we wanted it to do and it did it well. It meant one less thing to worry about on what was hitherto a stressful day, and that was worth the price of admission alone. I contacted a non-UK company and they just bombarded me with calls, but Queue-Fair got us all the way from initial contact to full live deployment in less than two hours - on a Saturday! I'm very impressed - deliriously happy and ecstatic. Our social media interactions went up 800%. Perfect. Excellent. The person that invented this is a genius!"
Craig Crane, Analogue October < Swipe >
"After a rush of people all trying to buy tickets at the same time for one of our popular theatre shows, Queue-Fair stepped in with a fully branded Virtual Waiting Room to protect our servers. I'm very happy to have found them. I like it very much, the whole concept and the flexibility. Thank you, Queue-Fair!"
Planet Art Theatre < Swipe >
When traffic exceeds capacity opportunity is wasted.
Why are Virtual Waiting Rooms used?
Websites, apps and web services are provisioned with a specific capacity in mind. When the number of simultaneous users exceeds the capacity, pages become slow or fail to serve at all. All webservers have limits, and auto-scaling is often technically too challenging, expensive and cannot respond quickly enough to handle sudden spikes.
- 86% of enterprises report downtime costs of > $300,000 per hour
(Source: Statista) - 53% of mobile website visitors will leave a page if they don't see a response within just 3 seconds
(Source: Google) - Over 3 Hours
the average duration of a downtime incident
(Source: IT Process Institute)
You may need a virtual waiting room to cope gracefully with an expected peak in traffic, such as when a new product or tickets go on sale.
You may also benefit from having a virtual waiting room in place for unexpected peaks, such as an influencer tweet. A virtual waiting room also helps you identify hotspots in your traffic patterns, so you will know when it's time for a more powerful server without having to lose visitors.
Rather than see a blank page that generates complaints, or having to repeatedly hit refresh on their browsers or mobile phones, visitors to your site can see that they are being handled swiftly and fairly.
What are Virtual Waiting Rooms used for?
Products Going On Sale
Marketing Campaigns
High Demand Ticket Sales
Black Friday & Red Letter Days
Offers and Promotions
Handling Social Media Spikes
Registrations & Sign-Ups
Stop your website falling over
How are Virtual Waiting Rooms used?
24 Hour Shielding
A virtual waiting room protects your website 24 hours a day against both expected and unexpected visitor demands. The virtual waiting room constantly monitors how busy your site is becoming and switches on and off automatically when needed.
Focused Fair Defence
You can protect your whole site with a single line of code added to your pages, or focus your virtual waiting room on your checkout or payment bottleneck, allowing other visitors to continue to use the rest of your site without disruption from a saturated payment gateway.
Safety when you need it
Got a ticket sale or online event that's opening at a particular time? We provide a
The original Virtual Waiting Room
Million
Countries
Years