In 2004 Matt was trying to buy tickets online for The Glastonbury Festival along with an estimated 400,000 others. When tickets went on sale their website fell over, resulting in hundreds of thousands of dissatisfied customers hitting refresh, refresh, refresh all night chasing the 100,000 tickets. It was so bad that the anguish faced by their customers made the national BBC news.
Matt had his lightbulb moment at about 1am, coming up with the original idea for an online queue page for websites, also known as a Virtual Waiting Room. He developed a prototype and put patents in motion the next day, and the system was successfully deployed for Glastonbury spin-off The Glade Festival the following year.
Our family of queue solutions, including the OrderlyQ phone system that allows callers to hang up without losing their place, are in use at hundreds of businesses all around the world. Our app WeQ4U, which puts his unique queuing technology in the hands of consumers, has had almost 2 million downloads in the UK alone, and enjoys a 4.9 out of 5 star rating on Google Play, App Store and Trustpilot.