The Plug-In That Protects Your System
A Virtual Waiting Room is a page that holds visitors away from a busy website or app, and feeds them back to the protected service at a rate it can handle while still maintaining responsiveness and performance.
how it works
Our fair process, originally patented in 2004, queues people as they reach pages or app screens you wish to protect, either on a timed schedule, or automatically if your site or app gets busy unexpectedly.
If you need to queue people before they reach your servers we can do that too - use our Network-Edge or Direct Link integration methods.
When your site is not busy, people don't see a queue page - just your site as they normally see.
High-profile crashes don't just harm your servers, they harm your reputation. Protect your customers' good will with a smooth branded journey.
Satisfaction
Show your customers that fairness matters with our original first-in, first-out Virtual Waiting Room technology. Start experiencing the benefits of queue psychology, and find out how social proof can increase your sales.
Manage all aspects of the Virtual Waiting Room experience with our online Portal admin and reporting platform, from anywhere at any time.
Control
Customise any aspect of the Virtual Waiting Room presentation with our intuitive tools. Change your settings, messaging, analyse traffic in real time and develop insights for future online events and sales with our award-winning statistics suite.
We can stop your website crashing under the weight of bots or DoS attacks. Queue-Fair ensures your tickets go to genuine fans, not touts.
SafeGuard
Use our advanced Security Gates and Captcha integration to automatically sort the genuine customers from the chaff, and enforce one-order-per-customer. Prevents people accessing your order pages without queuing fairly too.
You've probably noticed the high traffic that happens at your site before your tickets even go on sale, as keen buyers rush to your website to be the first to buy. We help you cope with these kinds of peaks too by giving you a PreSale Page, with a nifty countdown clock.
Queue-Fair protects your site from crashing from people hitting refresh, refresh, refresh before the sale starts, as well as controlling the flow of visitors during your online event.
Queue-Fair gives you peace of mind that your website will not crash under high demand. We will only queues visitors to your website in a Virtual Waiting Room when needed, in order to prevent the flow rate exceeding the limit you specify.
The queue will automatically start showing queue pages to visitors the very moment that traffic exceeds the SafeGuard Rate that you specify in the Queue-Fair Portal, without delay.
When to use Queue-Fair
Stops eager fans crashing the site waiting for Add to Basket to appear.
Sites or apps with busy periods or popular product drops.
Because it doesn't make sense to invest in scaling for one day a year.
A smooth, branded experience even during technical issues.
Not all web pages are created equal. Your web server can serve basic 'flat' content most easily. It has a harder job serving up database content like product pages or personalised content like shopping carts, but the trickiest job of all is handling the checkout and payment process - and if you have too many people trying to do this at the same time, that results in a crashed site. While of course you can use an easy simple single Queue-Fair Virtual Waiting Room to protect all these steps in your process, many websites prefer to focus on the final bottleneck at the end.
We can even take information regarding product choices from your systems as you pass your users into the Virtual Waiting Room, and pass it back to you as they come back - it's easy.
Even with fast webservers, your order processing systems and database functions will slow with too many people. Queue-Fair protects your system and your visitors.
You can brand your Queue Pages using any pictures, assets, text or style you like.
There's nothing more damaging to your brand than a crashed site or error message or - even worse - Refresh, Refresh, Refresh when people are trying to buy. Uniquely in the industry, Queue-Fair allows you complete control over your Virtual Waiting Room, with full access to the HTML of your queue pages, so you can change them however you like.
We'll provide you with example text that you can edit as you choose, and you also control colours, styling imaging and backgrounds - all without sacrificing performance in any way.
Because you have control of the HTML of pages, anything that can be shown on a web page can be shown to visitors while they queue. Want to add a video? It's easy. A slideshow of your products? That's a snap too. The only limit on what you can show on your your Queue Pages is your imagination.
Our Virtual Waiting Room works brilliantly on all screen formats. Want a notification sent to your users when they reach the front of the queue? No problem! Want callers to your phone line to have their place saved online? We can even do that too.
Your visitors have the comfort of knowing their place in the queue has been saved no matter what device they are using, and even if they switch devices while in the Virtual Waiting Room. If the wait is going to be long why not tell them to relax, have a cup of tea and come back when they are ready to be served; no-one loses their place in a Queue-Fair queue.
Our Queue Pages look great on any screen size.
Automatically show queue pages customised for each visitor or tailored to the specific pages on your site they wish to see.
Run an event website and don't want the hassle of creating a new queue for every new event? No problem! Queue-Fair can protect your whole site and all the events you run with a global queue, and automatically brand and style the Queue Pages your visitors see on-the-fly for each of your separate events - without you having to lift a finger, or even use an API.
Change the wording, style, content, images or any other aspect of your Queue Pages to match the specific event or page on your website that each individual visitor wants to reach. It's completely automatic! Each visitor sees a page that is tailored to the event they were trying to access when they were sent to queue - or even provide each visitor with individual content that's personalised to them - it's all up to you!
Our unique dynamic system is effortless, automatic and you don't even need to login to the Portal when you create a new event - just add your event to your site as you would normally do. Contact us to find out more about this unique hassle-eliminating, time-saving feature, only from Queue-Fair.
Queue-Fair does not operate as a DNS or reverse proxy. Rather, think of it as a page from us inserted between two pages from you. We have the most flexible implementation in the business and are happy to customise for you - our entire product suite is the result of many years of such interactions.
Whether you are protecting a whole site or a single page, an app screen or an NFT drop, Queue-Fair has the solution that is right for you.
You can send visitors into a Queue-Fair Virtual Waiting Room with a direct link, or with client-side javascript (which many customers find the simplest way), with Network-Edge code at your CDN provider, or with server-side code.
We have pre-written adapters for every major web programming language, cloud service provider and app development platform, but if you find your tech isn't listed just ask and we'll make one for you.
We are also happy to do remote installations for you if you like, as part of your Free Trial.
Unlike some providers who use queue servers that are not under their direct control, we use dedicated queue VMs with a High Availability Active/Active architecture - so traffic for your account is distributed across several live machines. Virtual machines in our core database clusters are also Active/Active Master/Master replicated.
So, we can perform maintenance on any machine in our solution without dropping a single request or record, including our database machines. Our patented method also means machines in our database clusters are never under load no matter how busy your queue may get. We don't believe any other Virtual Waiting Room provider can say the same.
Our maximally efficient patented queue process means we can queue millions of people at the same time on each Queue Server in each Queue Server Cluster, and it's all protected by an ultra-high-availability world-wide distributed Google Cloud Load Balancer with Google Cloud Armour.
Queue pages, assets, settings and scripts - the browser files that make up your queue page display and integrate with your web pages - are served by Google CDN - fast, reliable and speedy from Google's Edge Network anywhere in the world. We've chosen a CDN method that does not require auto-scaling - it's unlimited hits all the time - so we instantly respond to massive increases in hits per minute.
All display assets are distributed worldwide within 30 seconds of being added in the Portal, so static content for your pages, your queue page layouts and queue settings for integration are always fresh and delivered instantly. It's all easily managed with the drag-and-drop File Manager in the Queue-Fair Portal, which handles CDN deployment for you automatically, securely and effortlessly.
With close to two decades in the business, you should expect to find our service as reliable as Google.
Full Control at Your Fingertips
Install Queue-Fair on your whole site by adding a single line of Adapter code to your website pages, or install a Server-Side Adapter on your website, or a Network-Edge Adapter at your CDN or cloud provider for the most secure queues in the business.
Once that's done, it's fire-and-forget technology - new queues are added, existing queues are reconfigured and Queue Pages are fully customised with our easy-to-use Queue-Fair Portal. There's a wealth of historical and real-time Queue statistics too.
Uniquely within the industry, we give you full access to the HTML code for the Page that is shown to your queued visitors, so you can make your pages look however you want, and say what you want them to say. You also get a hosted filespace for images and supporting files used by your Queue Pages, so people in the queue are never placing load on any of your servers, all managed online through the Portal with our handy File Manager.
Want to keep things simple? Each new Queue Page starts with our default HTML, which contains a logo, a favicon and recommended messaging - or you can Clone any page that you have already created. You can brand up quickly by simply replacing these assets with your own assets, and hey presto! It's your logo that's shown. Next set the colours and font for your Queue Page to match your site where indicated in the Portal Page Editor. Finally, and optionally, you can edit the page text to say whatever you want it to say; it's a snap! It's so easy and quick to do that we are also happy to do this for you as part of your Free Trial.
Use the Queue-Fair Portal to easily manage the Activation Rules that determine which pages on your site may present a Queue when things get busy - once the Adapter is added to your pages or webserver, you don't need to modify your code when your business needs change.
Running the same site with different brands, or need to queue in multiple languages? No problem - just add a Queue Page Variant and your visitors will see different visual treatments for the same queue. Pages can even be customised with personalised content dynamically on the fly with Queue-Fair too.
