Our Solution


Ollys

"Brilliant. I had a sleepless night worrying the website was going to crash again after the last time we tried to run our popular promotion without Queue-Fair. I'm so delighted to have found your solution. Thanks for your responsiveness - it is hugely appreciated that you got this set up for us in less than a day, and it worked perfectly. Awesome. Lovely stuff. Golden. Thanks again; this means the world to me. I'm going to sleep well tonight. Legendary."

Sam Hiscocks, Creative Director Olly's

How does a Virtual Waiting Room work?

A Virtual Waiting Room is a page that holds visitors away from a busy website, and feeds them back to the protected website at a rate it can handle while still maintaining responsiveness and performance. This means websites can handle unexpected or sudden peaks in traffic without crashes, and without having to waste energy powering additional servers when things are not busy, so it's green tech too when implemented well. Fair Virtual Waiting Rooms pass visitors back in First-Come, First-Served order. A good Virtual Waiting Room should also keep the visitor fully informed of their progress and remaining wait.

It's easy as 1,2,3...

  • 1

    Enter Website

  • 2

    Queue Fairly

  • 3

    Complete Transaction


What Queue-Fair offers you

Satisfaction

High demand sales don't just damage your servers, they damage your reputation. Protect your customers' good will with a smooth branded journey.

Show your customers that fairness matters with our original first-in, first-out Virtual Waiting Room technology. Start experiencing the benefits of queue psychology, and find out what social proof can do for you.

Control

Manage all aspects of the Virtual Waiting Room experience with our online admin platform, from anywhere at any time. Customise any aspect of the Virtual Waiting Room presentation with our intuitive tools.

Change your settings, messaging, analyse traffic in real time and develop insights for future online events and sales with our award-winning statistics suite.

Safeguard

Collapsing under the weight of bots or DoS attacks? Too many of tickets available on the secondary market due to touts?

Use our tools to sort the genuine customers from the chaff, or for added security use reCAPTCHA tech to check the humanity of customers, if you like. Tools to check that visitors have come through the Virtual Waiting Room are fitted as standard.


Manage any situation

Time-limited sales and
one-off events

You've probably noticed the high traffic that happens at your site before your tickets even go on sale, as keen buyers rush to your website to be the first to buy. We help you cope with these kinds of peaks too by giving you a PreSale Page, with a nifty countdown clock.

Viewers on the PreSale page automatically go through to the queue when the sale opens, optionally with a random position so that all visitors who arrive before a queue opens are treated equitably and fairly.

If that sounds like what you want, then we also ensure that people who don't see the PreSale page because they arrive after the sale has opened are served on a first-come, first-served basis - but behind those who have seen the PreSale page and are online and ready to buy.

Whatever method you choose, our system targets the desired flow rate (users per minute) to your website or e-commerce platform, that you specify, when deciding who to put through. So long as there are buyers online, you'll never find yourself waiting for customers to arrive.

Clock with dominos
Safety net

Seasonal Peaks and Unexpected Surges

Queue-Fair only queues visitors to your website in a Virtual Waiting Room when needed, in order to prevent the flow rate exceeding the limit you specify. You can easily install the Queue-Fair Adapter on every page of your website to defend against sudden spikes 24 hours a day, 7 days a week, 365.25 days a year.

Queue-Fair gives you peace of mind that your website will not crash under high demand. The Adapter is always watching for increase in rates of demand and traffic levels, and automatically sends people to queue in the Virtual Waiting Room when it gets to be above the level you have specified.

We can also ensure that every user gets back from the Virtual Waiting Room to wherever he or she is expecting to go - you don't need to set up a separate queue for every page when just one Virtual Waiting Room for your whole site will do.



Queue-Fair gives you peace of mind


Focused protection for your bottlenecks

Not all web pages are created equal. Your web server can serve basic 'flat' content most easily. It has a harder job serving up database content like product pages or personalised content like shopping carts, but the trickiest job of all is handling the payment process. While of course you can use an easy simple single Queue-Fair Virtual Waiting Room to protect all these steps in your process, many websites prefer to focus on the final bottleneck at the end.

We can take information regarding product choices from your systems as you pass your users into the Virtual Waiting Room, and pass it back to you as they come back - it's easy.

Not sure what's right for you? Ask us for a performance review of your website and we'll be happy to nail down any unknowns you may have.

Bottle Necks

Brand with Lightbulb

Show a smoothly branded experience

There's nothing more damaging to your brand than an error message or - even worse - Refresh, Refresh, Refresh when people are trying to buy. Queue-Fair allows you complete control over your Virtual Waiting Room.

We'll provide you with example text that you can edit however you like, and also control colours, imaging and backgrounds - all without sacrificing performance in any way.

While your users are in the Virtual Waiting Room this is also a marketing opportunity for you; you can even push live messages if you like. Increase customer faith and satisfaction in your brand with Queue-Fair.

Queue across phones, tablets, laptops, desktops and even your call centre.

Our Virtual Waiting Room works brilliantly on all screen formats. Want a text sent to your users when they reach the front of the queue? No problem! Want callers to your phone line to have their place saved online? We can even do that too.

Your visitors have the comfort of knowing their place in the queue has been saved no matter what device they are using, and even if they switch devices while in the Virtual Waiting Room. If the wait is going to be long why not tell them to relax, have a cup of tea and come back when they are ready to be served; no-one loses their place in a Queue-Fair queue.

Devices

What about the tech?

Queue-Fair does not operate as a DNS or reverse proxy. Rather, think of it as a page from us inserted between two pages from you. We have the most flexible implementation in the business and are happy to customise for you - our entire product suite is the result of many years of such interactions.

Whether you are protecting a whole site or a single page, Queue-Fair has the solution that is right for you.

Three Pages
Adapters

You can send visitors into a Queue-Fair Virtual Waiting Room with a direct link, or with client-side javascript (which many customers find the simplest way) or with server-side code.

We have pre-written adapters for every major web programming language, but if you find your tech isn't listed just ask and we'll make one for you.

We are also happy to do remote installations for you if you like, as part of your Free Trial.

Unlike some providers who use servers that are not actually under their direct control, we use dedicated servers at secure Tier 3 hosting providers, using the same high availability fully redundant architecture that we use for our sister call centre solutions and consumer queue apps.

With close to two decades in the business, we are also used to servicing the more stringent uptime and networking requirements of voice solutions, which are much higher than the standard normally required of websites and SaaS solutions.

Servers

Want to know how Queue-Fair works?


The Queue-Fair Portal

Full Control at Your Fingertips

The Queue-Fair Portal Dashboard
Install Queue-Fair on your whole site by adding a single line of Adapter code to your website pages, or install a Server-Side Adapter on your website for the most secure queues in the business.

Once that's done, it's fire-and-forget technology - new queues are added, existing queues are reconfigured and Queue Pages are fully customised with our easy-to-use Queue-Fair Portal. There's a wealth of historical and real-time Queue statistics too.

Uniquely within the industry, we give you full access to the HTML code for the Page that is shown to your queued visitors, so you can make your pages look however you want. You also get a hosted filespace for images and supporting files used by your Queue Pages, so people in the queue are never placing load on any of your servers, all managed online through the Portal with our handy File Manager.

Want to keep things simple? Each new Queue Page starts with our default HTML, which contains a logo, a favicon and our default queue text - or you can Clone any page that you have already created. You can get going quickly by simply replacing these assets with your own branded assets, and hey presto! It's your logo that's shown. Next set the colours for your Queue Page to match your site where indicated in the Portal Page Editor. Finally, and optionally, you can edit the page text to say whatever you want it to say; it's a snap! It's so easy and quick to do that we are also happy to do this for you at no additional charge.

Three Pages
Adapters

Use the Queue-Fair Portal to easily manage the Activation Rules that determine which pages on your site may present a Queue when things get busy - once the Adapter is added to your pages or webserver, you don't need to modify your code when your business needs change.

Running the same site with different brands, or need to queue in multiple languages? No problem - just add a Queue Page Variant and your visitors will see different visual treatments for the same queue.


Website falling over? Your customers deserve better!