How does a Virtual Waiting Room work?
A Virtual Waiting Room is a page that holds visitors away from a busy website, and feeds them back to the protected website at a rate it can handle while still maintaining responsiveness and performance. This means websites can handle unexpected or sudden peaks in traffic without website crashes, and without having to waste energy powering additional servers when things are not busy, so it's green tech too when implemented well. Fair Virtual Waiting Rooms pass visitors back in First-Come, First-Served order. A good Virtual Waiting Room should also keep the visitor fully informed of their progress and remaining wait. There's nothing worse for your business than a crashed site.
"Queue-Fair is a Lifesaver! It was fast and simple to start working with them. Sooo fast and simple - 2 steps 1 day! Massive presale events used to make our site collapse, now people get into a virtual line - very efficient. I recommend Queue-Fair to others, without doubt!"Gisella Galati, President & Cofounder, TicketShow
"Queue-Fair is a Lifesaver! It was fast and simple to start working with them. Sooo fast and simple - 2 steps 1 day! Massive presale events used to make our site collapse, now people get into a virtual line - very efficient. I recommend Queue-Fair to others, without doubt!"Gisella Galati, President & Cofounder, TicketShow < Swipe >
"A big Thank You for turning our enquiry around so quickly. Emailed at 9pm Wednesday, received a fully branded Queue page ready to use at 11am Thursday. Simply brilliant! The dashboard and features are great - really intuitive, really clean and easy to use. We queued over 22,000 people for our product launch event at a cost that was extremely competitive. Thanks so much for everything! I'm really happy to give Queue-Fair a glowing testimonial and would recommend them to any business who needs a queue system for their event or promotion."Steve Keatley, Head of eCommerce, Beauty Works < Swipe >
"The communication was really smooth and everything worked well. The campaign was a success - we were in the green zone with our server all the time! It all worked, both technical and customer-side, and we got positive feedback. We recommend you contact Queue-Fair! I'm pleased we found the solution to our problems."Riho Maisa, CEO, Veebipoed < Swipe >
"We run an online booking site for athletic events. We needed a solution that would help us cope with the load of lots of people trying to be the first to book. Queue-Fair's PreSale page held the load away from our servers before the bookings opened, and then placed people fairly into an online queue, feeding the visitors back to our site at the rate we chose. The solution and support is excellent, perfect for our needs and at an affordable cost too. We're delighted with the system and it's full of useful features, like the capability for people in the queue to switch devices without losing their place. Our visitors even tell us this is a good idea to control the traffic to our site. Having started with a specific event, we are now happily protecting our whole site with Queue-Fair."Phil Howard, CEO, BookItZone < Swipe >
Seasonal Peaks and Unexpected Surges
Queue-Fair only queues visitors to your website in a Virtual Waiting Room when needed, in order to prevent the flow rate exceeding the limit you specify. You can easily install the Queue-Fair Adapter on every page of your website to defend against sudden spikes 24 hours a day, 7 days a week, 365.25 days a year.
Queue-Fair gives you peace of mind that your website will not crash under high demand. The Adapter is always watching for increase in rates of demand and traffic levels, and automatically sends people to queue in the Virtual Waiting Room when it gets to be above the level you have specified.
We can also ensure that every user gets back from the Virtual Waiting Room to wherever he or she is expecting to go - you don't need to set up a separate queue for every page when just one Virtual Waiting Room for your whole site will do.
Queue across phones, tablets, laptops, desktops and even your call centre.
Our Virtual Waiting Room works brilliantly on all screen formats. Want a text sent to your users when they reach the front of the queue? No problem! Want callers to your phone line to have their place saved online? We can even do that too.
Your visitors have the comfort of knowing their place in the queue has been saved no matter what device they are using, and even if they switch devices while in the Virtual Waiting Room. If the wait is going to be long why not tell them to relax, have a cup of tea and come back when they are ready to be served; no-one loses their place in a Queue-Fair queue.
What about the tech?
The Queue-Fair Portal
Full Control at Your Fingertips