WINNER: Best Enterprise Virtual Waiting Room Supplier 2024
government health-care gas electric public sector water utility

Government, Health Care, Public Sector and Utility

When public sector bodies run registrations, enrollment or applications, public interest can be high. Online traffic surges can overwhelm infrastructure systems that are designed to cope with day to day traffic levels. Even if your site is coping, surges in requests can still pose a problem for your staff - who will be swamped with emails and calls if your website - or your administrators - are unable to respond in a timely manner. Downtime and slow response times damage your body's reputation and harm your relationship with the public. Queue-Fair keeps your website or mobile app running at optimal efficiency even under massive or unexpected demand, keeping your users happy and letting you focus on service delivery.

Your systems keep running no matter the demand

Queue-Fair offers the most accurate Queue AI on the market. We'll send you the exact number of visitors you want every minute while there is a queue, until the queue empties and turns off automatically. Rock-steady delivery of visitors means rock steady load on your systems and back-office processess. You keep your system and administrative bottlenecks from grinding to a halt and provide service to the public at the optimal rate 24/7.

citizens serve online through virtual waiting room for public sector IT

Queue-Fair keeps your systems running so you keep serving the public

Find Out How
The highest rated Virtual Waiting Room on G2 and SourceForge
We have the perfect 5.0 / 5 star score!

Our Happy Clients Say

‘A stress killer app! We knew there would be a rush of applications through a new eGovernment service we launched. We wanted to use the queue continuously for protection. Queue-Fair provided us with a branded Queue Page and easy-to-use tools to customise and manage our waiting room. Their support was excellent and a pleasure to speak with. Queue-Fair was continuously there for us and what is important for us is that we did get the service we needed. Thank you Queue-Fair!’


EUROCY Innovations
George Milis
Director & Innovations Manager EUROCY Innovations

‘The value for us has been very high. The help was professional, the support was superior, and they even joined our meeting to watch over with us all as the queue went live. It was great!’


Swedish Board of Student Finance
Peter Nordin
Project Manager, Infrastructure Unit Swedish Board of Student Finance

‘The communication was really smooth and everything worked well. The campaign was a success - we were in the green zone with our server all the time! It all worked, both technical and customer-side, and we got positive feedback. We recommend you contact Queue-Fair! I'm pleased we found the solution to our problems.’


Veebipoed
Riho Maisa
CEO Veebipoed

‘Wonderful!!! Queue-Fair worked very well and the support is very good. Queue-Fair solved the problem of access of many people to the project, and avoided crashes of my server. We plan to continue to use Queue-Fair on future projects. Thank you Queue-Fair!!!’


Azhor
Jose D - Administrator
Azhor

‘When we opened COVID vaccinations to 16-29 year-olds, we turned to Queue-Fair for help, who quickly set us up with a fully branded Virtual Waiting Room. That afternoon, Queue-Fair fairly queued 450,000 people for us. Queue-Fair meant our system was able to accept bookings at a rate it could handle, without overload. We're very grateful for the exceptional support from Queue-Fair, and we launched with great success. The queue worked perfectly, and helped us to overcome a punctual uncovered technical problem that otherwise would have ruined the campaign. Thank you very very much Queue-Fair for your offering! It’s much appreciated. Queue-Fair saved us!’


EJIE
Alejandro Lara
Website Project Manager EJIE

‘Great service with great team! Easy boarding, efficient to cope with peak loads! High availability of the service!’


Actimage
Wenchao P - Client Division Manager
Actimage
 
government and public sector reliable queue management system virtual waiting room stops service crashes from online traffic surge.

Focused protection where and when you need it

You can choose whether to protect your whole institution site and app, specific pages, or the transaction bottlenecks within your online or mobile services. Queue-Fair offers a superior visitor experience, with members of the public fully informed of their progress through the queue, their wait time, and a unique synchronized ticking People Ahead Counter, so your users can always see both that the queue is moving, and also that it's moving fairly when they compare notes - which they will. It's both fair and transparent for people using your services.

Meet your compliance, fairness and equality commitments

Our intuitive reporting tools provide the analytics you need to assess the impact of campaigns and service launches, taking the guesswork out of staffing for your back-office processes, and allowing you to predict future demand, so you can schedule your staffing rotas in advance in accordance with your target commitments.

Our transparent fair system is simple to understand and accessible, with fully WCAG 2.1 compliant Queue Pages.

By using the Queue-Fair patented process direct from the original inventor - who is proud to be a member of a protected minority group - your public sector body demonstrates commitment to supporting innovation, equality of opportunity, the work of government intellectual property institutions and upholding the rule of law.

equality fairness and compliance in public sector government healthcare virtual waiting room online queue

Deliver a public service of which everyone can be proud

  • Avoid negative headlines or tweets about crashed government services
  • Service users have their queue place saved automatically, and can switch languages or visit other websites without losing their place
  • When your users know how long they will be waiting, it frees them to do other activity and eliminates anxiety
  • Our transparent fair system is simple to understand and accessible, with fully WCAG 2.1 compliant Queue Pages
  • Users of your service are processed in fair, first-come first-served order, supporting your organisation's fairness commitments
  • For registrations that start at a particular time, early-comers can be given a random queue position, giving everyone the same chance of being at the front of the queue
government and public sector secure queue management system fair virtual waiting room first in first out
gov login website crash service crash prevented by online queue virtual waiting room.

Queue-Fair delivers fair & secure online queue technology on which you can rely

  • Our maximally efficient patented process means that even our most basic deployments can easily cope with queues millions deep even if they all arrive in seconds.
  • Created by privacy campaigners, Queue-Fair is fully GDPR and PCI DSS compliant - even though we never handle credit card information
  • The conversation between your users' browsers and your site remains private and encrypted - we have no access to it, and we do not gather personally identifying information
  • Your Queue Server Cluster can be in the United States, the European Union or the UK - it's your choice. Other locations around the world are also available should you have a particular geographic or regulatory requirement

Queue-Fair's High Availability Active / Active architecture with Master / Master database replication at Google's ultra-reliable ISO27001-compliant data centres avoids any single point of failure, and means you can be confident Queue-Fair will always be there for you 24/7.

Queue-Fair is easy to integrate with just a single line of code added to your pages that avoids creating a dependency on our systems, and you can fully integrate and test the system with a free trial account too.

Want to know more about how Queue-Fair protects your online and mobile services?

Get the Guide

About Queue-Fair

Invented and patented in 2004, Queue-Fair is the original Virtual Waiting Room, providing online queue management for busy websites and apps.

Our Services

Useful Links

Contact Info

Phone

+44 (0)333 5432 108

Email

botblocker@blah.com

Address

86-90 Paul Street, London EC2A 4NE

2024 The Fair Queue People Ltd. - All Rights Reserved.
Part of the Orderly family of queue solutions - OrderlyQ - OrderlyStats - WeQ4U