Virtual Waiting Room - Protect Your Websites & Apps

The highest rated Virtual Waiting Room on G2 and SourceForge

We have the perfect 5.0 / 5 star score!

Our Happy Clients Say

‘A fabulous virtual waiting room solution with an amazing support team. Queue-Fair is seamless - really easy to set up and configure. For the limited quantity stock we want to sell - and not oversell - the customer experience is completely improved. No more site slow downs or trouble adding to baskets. Perfect. Queue-Fair meant we felt like we were in control on our key trading day Black Friday. The business really likes it. Queue-Fair was really successful, it works really well. Support has been brilliant - every question has been answered super quickly. There are lots of events coming up where we want to use Queue-Fair too.’

Terry R - Application Support Manager

HMV

‘We work with some of the biggest brands out there and with that comes a large demand during sales and drops. We need a fair queuing platform to provide all customers with a fair and painless experience when engaging with our platform. Queue-Fair was not only very easy to implement - in a day! - and ran smoothly, but also the team understood our needs and were able to work with us to achieve our goals.’

Douglas Dimola

CEO Giglabs

‘Queue-Fair is great for our large online retail event. It came across as very intuitive to use and worked absolutely fine. Queue-Fair provides continuity and increases confidence for customer online experience. We definitely have plans for Queue-Fair in the future for events where we are expecting a huge deluge of traffic and participation in larger retail events.’

Maciej S - eCommerce Manager

Universal Music

‘The communication was really smooth and everything worked well. The campaign was a success - we were in the green zone with our server all the time! It all worked, both technical and customer-side, and we got positive feedback. We recommend you contact Queue-Fair! I'm pleased we found the solution to our problems.’

Riho Maisa

CEO Veebipoed

‘Queue-Fair is honestly an amazing product - highly recomended. I wish we had switched earlier! The entire process through to implementation was one of the smoothest processes I've ever experienced. Queue-Fair has additional functions our previous supplier couldn't achieve so the switch was easy. Anyone searching for a queue product should look no further. We love it!’

Dennis Doulgeridis

Founder TicketSearch

‘Great tool saved our shop. Customer service is very good. Queue-Fair solves server saturation for us on busy ticket onsales. The setup was easy and I liked the efficiency of the tool.’

Mickaël Dion - Directeur Général

Dark Smile Productions

‘Robust, lifesaver and easy to implement! We love how fast you can start using it and with a very user-friendly interface. There are no downsides of using Queue-Fair, which solved our problem of high traffic management in certains moments so we don't miss any sales and keep customer experience good as possible! Everything that I was expecting to resolve my problems with high traffic was resolved as soon as I implemented Queue-Fair.’

Adelmo O - System Analyst

Digita

‘Perfect service that helped us with our busiest time of year. They were a pleasure to deal with, providing flexibility where we needed it and excellent support with fast response times. The service precisely fit our needs.’

André Rahn

CMO Wunschgutschein

‘A Perfect Queueing Service. We were so grateful to discover Queue-Fair! Flexible pricing options work well for us. The service we used to use - it was just getting more and more expensive and didn't seem to accommodate a small company like ours. On top of that, the customer service is fantastic! Finally, the software is great to use. To anyone who has such a need, I wouldn't hesitate to recommend using a queueing service, and specifically Queue-Fair. Everything worked perfectly!’

Mike S - Event Organiser

CookieCon

‘Quality product and Reliable Service. We were shocked at how fast it was to set up and how easy it was to use. The product worked exactly as intended. We want to thank the Queue-Fair team for making the process seamless and for their support for helping us with the set up. When we have similar events, we will be sure to use Queue-Fair.’

Greg Usher

Manging Director FanGo

‘SUCCESS!!! Yesterday went so smoothly that my client cried. Literally. Such a fantastic experience all around. Incredible support. Incredible product that provided an excellent experience for the end user. My client was thrilled as we watched from the Queue-Fair dashboard as the users rolled in to the virtual waiting room then were passed to the site and successfully made their purchases.’

Chris Shull - Founding Principal

Heyday Web Media

‘I love it when stuff just works. Everything has to be right first time - and with Queue-Fair it was! It does what we wanted it to do and it did it well. It meant one less thing to worry about on what was hitherto a stressful day, and that was worth the price of admission alone. I contacted a non-UK company and they just bombarded me with calls, but Queue-Fair got us all the way from initial contact to full live deployment in less than two hours - on a Saturday! I'm very impressed - deliriously happy and ecstatic. Our social media interactions went up 800%. Perfect. Excellent. The person that invented this is a genius!’

Craig Crane

Analogue October

Keep selling, regardless how busy your site gets!

More Orders

Make the sales that would be lost to overwhelmed servers

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More Orders

People who have been queued are keener to purchase and buy more - as much as 20% more in each shopping cart, according to our customers.

More Customers

People who have been queued fairly are keener to buy

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More Customers

Queue-Fair means you can serve new customers even when your servers are too busy to handle them. People who see an error page or no response at all from your site are unlikely to return - but you can reach all these people with Queue-Fair.

More Fair

Your customers can see they have engaged with a fair process

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More Fair

Our unique synchronized people ahead counter means that people in the queue can always see that it is moving fairly.

More Ethical

Get service from the original inventor of the website Virtual Waiting Room

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More Ethical

Fairness matters to your visitors, and of course to us! We ensure no-one loses their place in our original first-come, first-served queues, and that visitors arrive at your site in the same order that they joined the queue. That's why we invented it in the first place.

More Fun

Our animated Queue Page displays keep your visitors engaged

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More Fun

Animated progress bars in a range of brand-matching styles. Our unique synchronized ticking People Ahead Counter shows visitors that the queue is always moving forward, and always moving fairly.

More Safe

Safeguard your website from crashes, peaks, bots and also your company's ethical reputation

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More Safe

Discover the wealth of security features available with Queue-Fair to protect your site, app or NFT drop from malicious use.

More Responsible

We don't offshore and pay UK tax on our profits as well as employment taxes

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More Responsible

Our wonderful customers tell us we're lovely people and a pleasure to deal with - and that's what really matters to us. We created the Virutal Waiting Room to make the world a fairer place, so you can be sure of our core values. We always put our customers first. Always.

More Value

We keep our costs down and will beat any quote for website surge protection

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More Value

Our patented process is cheaper to run than any other method. We pass on the cost savings to you. This also allows us to give you more on our Free Tier service than any other provider.

More Speed

Uses Google CDN for fast reliable asset, script and page loads from anywhere

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More Speed

Our patented process means we run the fastest queue servers in the world, and offer unlimited queue capacity on all our service plans.

More Opportunity

Increase your business revenue with customers who have been treated fairly

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More Opportunity

Keep the customers that you would lose to your competitors during costly down time. Use your queues to show product slideshows, videos or personalised marketing content to your visitors while they wait.

More Equitable

Protect genuine customers from touts and help those with poor internet connection

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More Equitable

Our PreSale randomiser prevents touts & scalpers from snapping up all your tickets or stock, and we can use the queue to enforce one-order-per-customer for you too.

More Reliable

High Availability Active/Active Master/Master architecture with Google Cloud

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More Reliable

We run the most accurate Virtual Waiting Room service and will send you the exact right number of people each and every minute - the key to stable load on your servers. Unlike other providers our queues turn on the very instant that you need them too.

Enhancing web performance for:

Retail

Protect your e-commerce site from costly down time

Queue-Fair helps you reach the customers that would be lost when your systems are overloaded, so your site or app can keep selling at its optimum transaction rate.

Ticketing

Sell all your tickets in one day safely and securely

Prevent the dreaded Refresh Refresh Refresh that kills your servers and damages fan loyalty. Show them that you care about their experience with our fair queue.

Education

Cope gracefully with events, registrations and enrolments

You needn't scale your systems just for one busy day a year. Queue-Fair is fair and transparent for your students - who can go away and come back later without losing their place.

Public Sector

Handle massive public demand effortlessly and safely

Why stress out your IT department or your stakeholders? Conserve your resources and cope with any level of demand gracefully with Queue-Fair.

Frequently Asked Questions

Queue-Fair’s virtual waiting room acts as a protective buffer for your website or app during periods of high traffic, such as product launches, ticket sales, or limited-time offers. When visitor numbers surge beyond your site’s capacity, Queue-Fair automatically redirects excess users to a branded waiting room, ensuring that only a manageable number of visitors can access your website at any given time. This prevents server overload, slowdowns, and crashes, maintaining a smooth experience for everyone.

The system operates on a fair, first-in-first-out basis, so users are admitted in the order they arrived, which promotes transparency and trust. While in the waiting room, visitors can see their place in line and receive real-time updates, reducing frustration and uncertainty. You can also customize the waiting room with your branding, promotional messages, or important information, turning waiting time into an opportunity to engage your audience.

Queue-Fair is cloud-based and sits in front of your website, so it works regardless of your existing infrastructure or platform. It requires no code changes to your site and can be set up quickly. By controlling the flow of visitors, Queue-Fair ensures your core services remain available and responsive, even under extreme demand. This not only protects your site from downtime and lost revenue but also preserves your brand reputation by delivering a reliable and orderly experience to all users, even during the busiest events.

When your website reaches its maximum capacity with Queue-Fair, any additional visitors are automatically placed into a secure, virtual waiting room before they can access your site. This ensures your website remains stable, responsive, and performs optimally for active users. Visitors who arrive after capacity is reached are shown a customizable branded queue page, where they see their position in line, estimated waiting time, and real-time updates as their place advances. This transparent process reduces frustration and keeps visitors informed.

Queue-Fair manages the flow of traffic by only allowing new visitors to enter your website as space becomes available—such as when current users leave or complete their session. This prevents server overload, downtime, or slow performance, protecting your site’s reputation and providing a fair experience for all users. The system is fully automated, so you don’t need to manually monitor or intervene.

For visitors, the experience is straightforward: they simply wait in the virtual queue and are automatically redirected to your website when it’s their turn. They don’t need to refresh the page or worry about losing their place in line. Queue-Fair’s system also allows you to display important information, updates, or promotional messages on the queue page to keep users engaged while they wait. In summary, Queue-Fair ensures that every visitor is treated fairly and that your website remains accessible, even during periods of peak demand or high traffic, by managing entry in a controlled and orderly manner.

Yes, you can fully customize the appearance and messaging of the Queue-Fair virtual waiting room to match your brand and provide a seamless user experience. Queue-Fair offers a range of customization options, allowing you to tailor the waiting room’s look and feel, including your company logo, color scheme, background images, and fonts. This ensures that users see a consistent brand identity throughout their interaction with the queue.

In addition to visual customization, you have complete control over the messaging displayed to your users. You can edit the text shown on the waiting room page, such as welcome messages, estimated wait times, queue positions, and instructions for users. This flexibility enables you to communicate important information, set expectations, and even provide reassurance or promotional content while users wait.

Queue-Fair’s platform also supports custom CSS and HTML, so you can implement advanced styling or integrate additional elements like videos, links to FAQs, or contact information. You can update these settings in real-time via the Queue-Fair Portal, making it easy to adjust messaging or appearance as circumstances change—such as during high-demand sales, ticket releases, or special events.

This high level of customization ensures that the virtual waiting room feels like a natural extension of your website or app, helping to maintain user trust and satisfaction throughout their queuing experience. If you need assistance, Queue-Fair’s support team is available to help you achieve the exact look and messaging you want.

Queue Enlightenment

Get your insights while they're hot! < Swipe >

How do virtual waiting rooms work?

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The psychology of waiting in line (or queuing if you're British)

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Use a Queue-Fair Virtual Waiting Room for DORA compliance

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Virtual waiting rooms and online queuing for queue ticketing

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Understanding Website Overload Error: Causes and Solutions for Smooth Browsing

In today's digital age, encountering a website overload error can be a frustrating experience, interrupting our online activities and leaving us in the lurch. These errors occur when a website receives more traffic than it can handle, leading to slow loading times or even complete inaccessibility.

Mastering Website Scalability for Large Traffic: Preparing for Surges

In today's digital age, the ability of a website to handle sudden spikes in traffic is crucial for maintaining a seamless user experience. As businesses grow and attract more visitors, ensuring that their online platforms can scale efficiently becomes essential.