How do virtual waiting rooms work?
A deep dive into how virtual waiting rooms and queue management systems work to prevent system overloads and crashes; Know from Queue Fair Experts.
Manage traffic peaks. Avoid website crashes from high demand.
Treat your visitors with unrivalled fairness.
Queue-Fair is the original patented virtual waiting room for busy websites. When your site has more visitors than it can handle gracefully, the excess visitors are automatically sent away from your webservers to a branded online queue - it then sends visitors back to your site in first-come, first-served order at the rate that you desire.
We queue hundreds of thousands of people every day.
By using the world's most accurate, highest quality, most powerful and best value Virtual Waiting Room platform, you ensure that your site can keep selling at its optimum transaction rate. Your site visitors, shoppers, ticket buyers, NFT buyers and app users always get the responsive experience they require, even when you are really busy. They won't see a crashed site or pay excessive NFT gas fees.
‘Our website and services could not satisfy the peak demand of our offers. Queue-Fair saved our bacon! Straightforward to understand and easy to implement, with great support throughout the process. We can now run our campaigns reliably, confident that our website will cope.’
‘Simple and easy to use, with great customer service. It's easy to customise Queue-Fair in your brand. Queue-Fair protects our client events from a stampeed during on sale period.’
‘Brilliant. I had a sleepless night worrying the website was going to crash again after the last time we tried to run our popular promotion without Queue-Fair. I'm so delighted to have found your solution. Thanks for your responsiveness - it is hugely appreciated that you got this set up for us in less than a day, and it worked perfectly. Awesome. Lovely stuff. Golden. Thanks again; this means the world to me. I'm going to sleep well tonight. Legendary.’
‘A great solution for efficient queueing backed by competent and amazing professionals. Queue-Fair is very user-friendly and simple to integrate. Their team helped us every step of the way. Thanks to Queue-Fair we were able to provide our users with a good-looking and functioning automated queue. They have a beautiful administrative dashboard. We are glad we found Queue-Fair and that we can count on them for our business needs. We love the service!’
‘We are very glad to have Queue-Fair as our Waiting Room partner for the three big iPhone launch events. Our website did not crash! We even went beyond our Sales Target, thanks to Queue-Fair! The Queue-Fair platform is user-friendly - very easy to use - and the data reports gave us meaningful insights for our future projects. We are very happy to have them as our partner :) Queue-Fair will surely be our only Waiting Room recommendation to our dear friends. More power Queue-Fair! Good job!’
‘We have events which are extremely popular resulting in large numbers of people hitting our website at one time. Queue-Fair helps manage that, solving the problem. We best liked the support during set up and the ease of use. We recommend Queue-Fair because it is an excellent alternative to other queue providers, offering excellent support.’
‘Reduced the stress of our online store launch day! We launched a brand new website on the same day that we opened for orders this year. Launch day provides a huge rush of customers to our website and having Queue-Fair in place helped us to feel at ease throughout this experience. We received zero emails from customers about the queue (which we attribute as a sign that it was all working well). The queue was easy to integrate into our website. Our experience with the Queue-Fair team was smooth and professional, and best of all our customers had a great experience! We appreciated the peace of mind that having Queue-Fair provided.’
‘It just works! That was the easiest launch we've had this year by some way. We sold out of our four main products and made 20% more than projected. The queue system enabled people to feel they had more time to shop so they added other items to their basket. Watching our launch in real time has given us a major insight into our future product launches too.’
‘Superb product backed by outstanding customer service. Queue-Fair has been the perfect solution for handling spikes in demand for tickets through our website. Queue-Fair handles spikes in web traffic, helps avoid server overload, and allows our customers to easily see that they are being queued fairly. Our customers can monitor queue progress in real time. Queue-Fair's product and service exceeded our expectations.’
‘No nonsense, cost effective queuing system that works. Queue-Fair has helped us both with specific product launches and day-to-day traffic peaks. It's working seamlessly for us - when we take a trial of any technology, we look to make sure a) that it works and b) is cost effective, and Queue-Fair is both, and I'm very happy to continue using the excellent service. We looked at several options but Queue-Fair was the clear winner in terms of price, and it's flawless.’
‘Robust, lifesaver and easy to implement! We love how fast you can start using it and with a very user-friendly interface. There are no downsides of using Queue-Fair, which solved our problem of high traffic management in certains moments so we don't miss any sales and keep customer experience good as possible! Everything that I was expecting to resolve my problems with high traffic was resolved as soon as I implemented Queue-Fair.’
‘Queue-Fair is a Lifesaver! It was fast and simple to start working with them. Sooo fast and simple - 2 steps 1 day! Massive presale events used to make our site collapse, now people get into a virtual line - very efficient. I recommend Queue-Fair to others, without doubt!’
Even the world's biggest companies get overwhelmed by peaks in demand, particularly sudden peaks. Systems architects make decisions based on expected demand and usual traffic rates. It is usually not possible to scale the tech serving your site on demand to prevent a website crash. All webservers have limits, and when they are exceeded, your visitors experience a crashed site.
More Orders
People who have been queued are keener to purchase and buy more - as much as 20% more in each shopping cart, according to our customers.
More Customers
Queue-Fair means you can serve new customers even when your servers are too busy to handle them. People who see an error page or no response at all from your site are unlikely to return - but you can reach all these people with Queue-Fair.
More Fair
Our unique synchronized people ahead counter means that people in the queue can always see that it is moving fairly.
More Ethical
Fairness matters to your visitors, and of course to us! We ensure no-one loses their place in our original first-come, first-served queues, and that visitors arrive at your site in the same order that they joined the queue. That's why we invented it in the first place.
More Fun
Animated progress bars in a range of brand-matching styles. Our unique synchronized ticking People Ahead Counter shows visitors that the queue is always moving forward, and always moving fairly.
Safeguard your website from crashes, peaks, bots and also your company's ethical reputation
More Safe
Discover the wealth of security features available with Queue-Fair to protect your site, app or NFT drop from malicious use.
More Responsible
Our wonderful customers tell us we're lovely people and a pleasure to deal with - and that's what really matters to us. We created the Virutal Waiting Room to make the world a fairer place, so you can be sure of our core values. We always put our customers first. Always.
More Value
Our patented process is cheaper to run than any other method. We pass on the cost savings to you. This also allows us to give you more on our Free Tier service than any other provider.
More Speed
Our patented process means we run the fastest queue servers in the world, and offer unlimited queue capacity on all our service plans.
More Opportunity
Keep the customers that you would lose to your competitors during costly down time. Use your queues to show product slideshows, videos or personalised marketing content to your visitors while they wait.
More Equitable
Our PreSale randomiser prevents touts & scalpers from snapping up all your tickets or stock, and we can use the queue to enforce one-order-per-customer for you too.
More Reliable
We run the most accurate Virtual Waiting Room service and will send you the exact right number of people each and every minute - the key to stable load on your servers. Unlike other providers our queues turn on the very instant that you need them too.
Adapters in every major web server language, or add Queue-Fair to your site with JavaScript with one line of code on your page - or no lines at all with Google Tag Manager.
You can also run Queue-Fair at the Network-edge, running on your CDN or Cloud Services provider before requests reach your origin server.
Adapters available for your busy iOS, Android and React Native apps too.
Protect your e-commerce site from costly down time
Queue-Fair helps you reach the customers that would be lost when your systems are overloaded, so your site or app can keep selling at its optimum transaction rate.
Sell all your tickets in one day safely and securely
Prevent the dreaded Refresh Refresh Refresh that kills your servers and damages fan loyalty. Show them that you care about their experience with our fair queue.
Cope gracefully with events, registrations and enrolments
You needn't scale your systems just for one busy day a year. Queue-Fair is fair and transparent for your students - who can go away and come back later without losing their place.
Handle massive public demand effortlessly and safely
Why stress out your IT department or your stakeholders? Conserve your resources and cope with any level of demand gracefully with Queue-Fair.
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Invented and patented in 2004, Queue-Fair is the original Virtual Waiting Room, providing online queue management for busy websites and apps.
2024 The Fair Queue People Ltd. - All Rights Reserved.
Part of the Orderly family of queue solutions - OrderlyQ - OrderlyStats - WeQ4U