WINNER: Global Website Queuing Service of the Year
image

What is a First In First Out (FIFO) queue?

A FIFO queue ensures that items are processed in the exact order they are received. Imagine it as a line at a coffee shop, where the first customer to arrive is the first one to be served. This principle is essential for maintaining fairness and order in various systems, including our virtual waiting rooms.

In queuing theory, this operational rule is termed as queuing discipline. Alongside FIFO queues, other queuing disciplines include last-in-first-out, prioritized, and serve-in-random-order. Queue-Fair's online queues in their virtual waiting room adhere to the first-in, first-out queuing discipline.

Queue-Fair's virtual waiting room solution provides online queues that adhere to this first-come, first-served queuing discipline.


Thousands of leading organisations trust
our queue solutions

Customer 1 Customer 2 Customer 3 Customer 4 Customer 5 Customer 6

Queue-Fair is the fairest of them all.

Find Out Why
ticket onsales big concert ticket queue management best ticketing queue solution standalone queue virtual waiting room

The Mechanism Behind Queue-Fair's First-In, First-Out Operation

Queue-Fair's online queuing system operates on the first-in, first-out (FIFO) principle, similar to how people line up outside a crowded store. When your website or app reaches its capacity, Queue-Fair places visitors in a virtual waiting room, assigning each a queue position based on their arrival time.

This centralized system provides an overview of incoming traffic, unlike content delivery network (CDN) prioritization tools. By using a users-per-minute inflow setting for turning on the queue, and a users-per-minute outflow setting for sending people from the front through to your protected site or app, Queue-Fair ensures that visitors are allowed back onto your site in a fair and orderly manner, maintaining optimal performance and customer satisfaction.

Unlike low quality offerings from other providers, which take several minutes of above-spec traffic to start showing queue pages, Queue-Fair will start showing queue pages the moment the inflow threshold is reached, and stop showing queue pages as soon as the queue is empty. This smooths your peaks into troughs, allowing you to make the most of the service capacity you already have without worrying about overload due to natural peaks and troughs across the day.

The highest rated Virtual Waiting Room on G2 and SourceForge
We have the perfect 5.0 / 5 star score!

Our Happy Clients Say

‘The value for us has been very high. The help was professional, the support was superior, and they even joined our meeting to watch over with us all as the queue went live. It was great!’


Swedish Board of Student Finance
Peter Nordin
Project Manager, Infrastructure Unit Swedish Board of Student Finance

‘Queue-Fair is honestly an amazing product - highly recomended. I wish we had switched earlier! The entire process through to implementation was one of the smoothest processes I've ever experienced. Queue-Fair has additional functions our previous supplier couldn't achieve so the switch was easy. Anyone searching for a queue product should look no further. We love it!’


TicketSearch
Dennis Doulgeridis
Founder TicketSearch

‘Simple and easy to use, with great customer service. It's easy to customise Queue-Fair in your brand. Queue-Fair protects our client events from a stampeed during on sale period.’


IWannaTicket
Jonathan N
IWannaTicket

‘Perfect solution for our Shop. Perfect service, they answered my mail even in the night! Best service I encountered over the last years. Impressive fair pricing! We're more than happy with the service. We usually get high peaks of users every once in a while, with Queue-Fair we finally could manage to get our servers stable again and the selling process is just perfect.’


Kutami
Pascale Schmökel - Owner
Kutami

‘We run an online booking site for athletic events. We needed a solution that would help us cope with the load of lots of people trying to be the first to book. Queue-Fair's PreSale page held the load away from our servers before the bookings opened, and then placed people fairly into an online queue, feeding the visitors back to our site at the rate we chose. The solution and support is excellent, perfect for our needs and at an affordable cost too. We're delighted with the system and it's full of useful features, like the capability for people in the queue to switch devices without losing their place. Our visitors even tell us this is a good idea to control the traffic to our site. Having started with a specific event, we are now happily protecting our whole site with Queue-Fair.’


BookItZone
Phil Howard
CEO BookItZone

‘Perfect service that helped us with our busiest time of year. They were a pleasure to deal with, providing flexibility where we needed it and excellent support with fast response times. The service precisely fit our needs.’


Wunschgutschein
André Rahn
CMO Wunschgutschein

‘Excellent support. Our business has complex commercial demands and the high traffic to our site at specific times and dates was causing huge problems. Queue-Fair now manages these effectively and we have control of the flow of sales. The immediate support available over the phone is brilliant - the Queue Fair team has gone out of their way to problem solve and assist.’


York Ghost Merchants
Sophie H - Head of Digital Sales
York Ghost Merchants

‘Everything worked perfectly! I'll use it each time we get a traffic spike to not lose any visitors. Queue-Fair is the cheapest solution on the market. Literally few min to install. Great support and really good reactivity. Easy to edit pages. Best bang for your bucks you can get to handle your critical event, I was able to handle more than 10,000 visitors traffic spike from TV show flawlessly.’


Bricolib
Jean-Baptiste G - Webmarketing Project Manager
Bricolib

‘I love it when stuff just works. Everything has to be right first time - and with Queue-Fair it was! It does what we wanted it to do and it did it well. It meant one less thing to worry about on what was hitherto a stressful day, and that was worth the price of admission alone. I contacted a non-UK company and they just bombarded me with calls, but Queue-Fair got us all the way from initial contact to full live deployment in less than two hours - on a Saturday! I'm very impressed - deliriously happy and ecstatic. Our social media interactions went up 800%. Perfect. Excellent. The person that invented this is a genius!’


Analogue October
Craig Crane
Analogue October

‘Extremely great product for traffic control. We needed a smooth user experience on the first days of the launch, which was only achievable by adding Queue-Fair. We liked how easy Queue Fair was to set up in several languages. Code customisation possibilities were great, and we aligned the waiting room to our design system. Support was extremely helpful along the way, too. Highly recommended. Queue-Fair did its job great.’


RE: Ukraine Villages
Yura Bogdanov
Co-Founder, Entire Framework RE: Ukraine Villages

‘A Reliable Solution for Seamless Customer Flow Management. We've had the opportunity to use Queue-Fair with several clients, and we couldn't be more satisfied with the results. Queue-Fair excels> in providing a seamless user experience, making it a reliable tool that’s easy to integrate and use. The Queue-Fair support team was responsive and highly knowledgeable, always quick to assist when we needed them. The product quality shines through. Queue-Fair effectively solved the challenge of managing high-traffic surges, ensuring that our clients' websites could handle large volumes of users without compromising performance or user experience.’


Maison de Parfum
Giulio S - Head of Ecommerce
Maison de Parfum

‘Communication and the easy use of Queue-Fair's platform really make the product outstanding. We needed a queue for a particularly busy event on our website, and I could see it in real-time, make changes effectively and make sure our website wasn't going to crash. Whenever I had questions or needed support, they were very helpful. I definitely recommend the platform and service.’


OHCA Brasil
Júlia Duarte
Brand Strategist OHCA Brasil
 
sold out event manage queue effectively best ticket queue virtual waiting room

What are the advantages of employing a FIFO queue in an online environment?

Online traffic has the potential to inundate your website or application, leading to operational challenges. Research suggests that 51% of IT outages can be prevented, with usage spikes identified as the second most prevalent cause of downtime by global IT decision-makers. Furthermore, around 65% of enterprises require more than an hour to rectify website issues once they occur. The financial impact of downtime is significant, with 91% of enterprises reporting costs exceeding $300,000 per hour.

admit one in ticket management for perfect queue ticket management virtual waiting room standalone queue solution

Implementing online queuing helps to prevent website crashes caused by high demand

During your most critical sales events, the consequences of website failures can be severe. Ensuring their smooth operation is paramount.

By employing a FIFO online queue system, you gain the ability to manage surges in online traffic that could potentially overwhelm your site, leading to crashes. Utilizing a first-in, first-out online queue effectively prioritizes and manages visitor access, ensuring optimal website performance precisely when it is most crucial.

box office ticket manager queue management solution best ticketing virtual waiting room

A FIFO queue ensures fairness in online processes

FIFO queues are universally acknowledged as the epitome of fairness, regardless of geographical location.

Dealing with high online traffic can be fraught with unfair and arbitrary methods. Certain waiting room solutions treat traffic as mere page requests rather than individual users, leading to a decentralized traffic view. Consequently, the speed at which visitors access your website depends on traffic conditions in their respective areas, undermining the fairness of the process.

In contrast, Queue-Fair's virtual waiting room offers a consistent perspective on all traffic, ensuring accurate order management. This capability aids in fostering a positive customer experience and upholding your brand integrity.

admit one in ticket management for perfect queue ticket management virtual waiting room standalone queue solution

A FIFO queue harnesses the principles of queue psychology

Recent studies in queue psychology highlight that the duration of the wait is not the primary factor influencing our perception, but rather how we feel during the wait. The sense of fairness significantly affects our emotional experience while waiting in line. Consider your last experience waiting in line; we often remain vigilant to prevent queue-jumping.

Understanding that a queue operates on the principle of first-come, first-served, and being presented with transparent wait information that confirms this, alleviates anxiety that might otherwise result in a negative user experience.

box office ticket manager queue management solution best ticketing virtual waiting room

A FIFO queue can enhance conversion rates

When your site is not busy, people use your site immediately without seeing a Queue Page. When things are busy, they may see a queue page for a short time, and it's essential to consider the alternative: a website crash that prevents access for everyone.

Customers who are willing to wait are typically more motivated to make a purchase, which can positively impact your conversion rates. Additionally, FIFO online queues provide visitors with insight into the popularity of a product. By receiving a queue number and transparent wait information, visitors understand and visually perceive the value of what they are waiting for, as evidenced by others also queuing for it. This visibility can further enhance the perceived value and desirability of the product, potentially increasing conversion rates.

Our retail clients tell us that people who have seen a Queue Page add 20% more to their shopping baskets, on average.

admit one in ticket management for perfect queue ticket management virtual waiting room standalone queue solution

In what scenarios is it beneficial to employ FIFO online queuing?

FIFO online queuing is particularly useful in the following situations:

Explore how implementing FIFO queuing aids in preventing website crashes.

Get the Guide

About Queue-Fair

Invented and patented in 2004, Queue-Fair is the original Virtual Waiting Room, providing online queue management for busy websites and apps.

Our Services

Useful Links

Contact Info

Phone

+44 (0)333 5432 108

Email

botblocker@blah.com

Address

86-90 Paul Street, London EC2A 4NE

2024 The Fair Queue People Ltd. - All Rights Reserved.
Part of the Orderly family of queue solutions - OrderlyQ - OrderlyStats - WeQ4U