WINNER: Best Enterprise Virtual Waiting Room Supplier 2024
image

What is a First In First Out (FIFO) queue?

A FIFO queue ensures that items are processed in the exact order they are received. Imagine it as a line at a coffee shop, where the first customer to arrive is the first one to be served. This principle is essential for maintaining fairness and order in various systems, including our virtual waiting rooms.

In queuing theory, this operational rule is termed as queuing discipline. Alongside FIFO queues, other queuing disciplines include last-in-first-out, prioritized, and serve-in-random-order. Queue-Fair's online queues in their virtual waiting room adhere to the first-in, first-out queuing discipline.

Queue-Fair's virtual waiting room solution provides online queues that adhere to this first-come, first-served queuing discipline.


Hundreds of leading organisations trust
our queue solutions

Customer 1 Customer 2 Customer 3 Customer 4 Customer 5 Customer 6

Queue-Fair is the fairest of them all.

Find Out Why
ticket onsales big concert ticket queue management best ticketing queue solution standalone queue virtual waiting room

The Mechanism Behind Queue-Fair's First-In, First-Out Operation

Queue-Fair's online queuing system operates on the first-in, first-out (FIFO) principle, similar to how people line up outside a crowded store. When your website or app reaches its capacity, Queue-Fair places visitors in a virtual waiting room, assigning each a queue position based on their arrival time.

This centralized system provides an overview of incoming traffic, unlike content delivery network (CDN) prioritization tools. By using a users-per-minute inflow setting for turning on the queue, and a users-per-minute outflow setting for sending people from the front through to your protected site or app, Queue-Fair ensures that visitors are allowed back onto your site in a fair and orderly manner, maintaining optimal performance and customer satisfaction.

Unlike low quality offerings from other providers, which take several minutes of above-spec traffic to start showing queue pages, Queue-Fair will start showing queue pages the moment the inflow threshold is reached, and stop showing queue pages as soon as the queue is empty. This smooths your peaks into troughs, allowing you to make the most of the service capacity you already have without worrying about overload due to natural peaks and troughs across the day.

The highest rated Virtual Waiting Room on G2 and SourceForge
We have the perfect 5.0 / 5 star score!

Our Happy Clients Say

‘Wonderful!!! Queue-Fair worked very well and the support is very good. Queue-Fair solved the problem of access of many people to the project, and avoided crashes of my server. We plan to continue to use Queue-Fair on future projects. Thank you Queue-Fair!!!’


Azhor
Jose D - Administrator
Azhor

‘Great tool saved our shop. Customer service is very good. Queue-Fair solves server saturation for us on busy ticket onsales. The setup was easy and I liked the efficiency of the tool.’


Dark Smile Productions
Mickaël Dion - Directeur Général
Dark Smile Productions

‘Queue-Fair is honestly an amazing product - highly recomended. I wish we had switched earlier! The entire process through to implementation was one of the smoothest processes I've ever experienced. Queue-Fair has additional functions our previous supplier couldn't achieve so the switch was easy. Anyone searching for a queue product should look no further. We love it!’


TicketSearch
Dennis Doulgeridis
Founder TicketSearch

‘An easy-to-use tool and a responsive team. Every Saturday we offer a limited number of products for pre-order, creating a massive and rapid overload of the server. We had to find a solution to absorb the traffic and make our customers' shopping experience more fluid. The tool was easy to set up on my website. Their documentation is complete and accurate. ’


My Hobby Place
Christophe C - CEO
My Hobby Place

‘Great product, works flawlessly. Easy installation & integration, Excellent reporting, Great communication & support, Value for money and 5 star experience. We're thrilled to say that our ticket sale went smooth! We were sold out on day one with the help of Queue-Fair's virtual waiting room solution, without a single glitch or customer complaint. Queue-Fair is wonderful, and we are very grateful for all the support from the Queue-Fair team - it was perfect. We are a happy Queue-Fair customer!’


Dodentocht 100k
Gerd Z - Dodentocht IT
Dodentocht 100k

‘A big Thank You for turning our enquiry around so quickly. Emailed at 9pm Wednesday, received a fully branded Queue page ready to use at 11am Thursday. Simply brilliant! The dashboard and features are great - really intuitive, really clean and easy to use. We queued over 22,000 people for our product launch event at a cost that was extremely competitive. Thanks so much for everything! I'm really happy to give Queue-Fair a glowing testimonial and would recommend them to any business who needs a queue system for their event or promotion.’


Beauty Works
Steve Keatley
Head of eCommerce Beauty Works

‘We turned to Queue-Fair to help our popular booking service during peak times. It took the load off our servers as you would expect - that's its job. Queue-Fair has been great experience-wise and we're very happy - it's great customer service like this that makes all the difference. We'd happily turn around to other customers and tell them, "Use this system!" The Queue-Fair system is really flexible and I can see that it is working for us - at a great price too. I think it's a brilliant service - I can't praise it enough. My last two weekends have been the most relaxing ones I've had in months - Queue-Fair has completely de-stressed the situation for us. I'd even go so far as to say it has saved my mental health - it's fantastic!’


Book My Party
Peter Bennett
Book My Party

‘Demand for our Totally Roarsome event was off the charts! I'm really pleased I reached out to Queue-Fair. You've been incredibly helpful. Above and beyond the call of duty. They got it all set up so quickly - a fully branded virtual waiting room in just a day, and the queue worked perfectly. Our booking system would have been completely overwhelmed without Queue-Fair. We had over 16,000 people in the queue. Can't believe the queue cost us less than £150! Thanks so much!’


Totally Tickets
Mark Walsh
Totally Tickets

‘I recommend this product! We have an e-commerce in Brazil and our infrastructure is not enough to ensure the demand. Queue-Fair solved my problems! I am happy to use this product.’


Bola de Neve Church
Caio Maioral
Head of Agility Bola de Neve Church

‘High value for money and easy to use, very good product, easy to implement and use. It can be adapted to different websites and pages and it has a very good customer service. It manages waiting room in order to not stress our websites during the launch of important ticketing events. Recommended!’


DIY Ticket
Rachel R - Press & Marketing
DIY Ticket

‘Superb! User friendly, easy to set up and get going - and superb business communication! Queue-Fair works great when things heat up, and helps reduce the load of the ticketing website. By building Queue-Fair with ease of use in mind, it enabled the support team to use it - no devs required!’


Nortic
Joel Eliasson
Head of Customer Success Nortic

‘Great Service & Support. Super quick installation and exceptional value for money, compared to competitors. Everything went well. No crash on our website during a special launch. Thank you Queue-Fair for the great service you provided to our company. We surely recommend the Queue-Fair service to other people!’


MailTicket
Elisa Bobbio - ECommerce Specialist
MailTicket
 
sold out event manage queue effectively best ticket queue virtual waiting room

What are the advantages of employing a FIFO queue in an online environment?

Online traffic has the potential to inundate your website or application, leading to operational challenges. Research suggests that 51% of IT outages can be prevented, with usage spikes identified as the second most prevalent cause of downtime by global IT decision-makers. Furthermore, around 65% of enterprises require more than an hour to rectify website issues once they occur. The financial impact of downtime is significant, with 91% of enterprises reporting costs exceeding $300,000 per hour.

admit one in ticket management for perfect queue ticket management virtual waiting room standalone queue solution

Implementing online queuing helps to prevent website crashes caused by high demand

During your most critical sales events, the consequences of website failures can be severe. Ensuring their smooth operation is paramount.

By employing a FIFO online queue system, you gain the ability to manage surges in online traffic that could potentially overwhelm your site, leading to crashes. Utilizing a first-in, first-out online queue effectively prioritizes and manages visitor access, ensuring optimal website performance precisely when it is most crucial.

box office ticket manager queue management solution best ticketing virtual waiting room

A FIFO queue ensures fairness in online processes

FIFO queues are universally acknowledged as the epitome of fairness, regardless of geographical location.

Dealing with high online traffic can be fraught with unfair and arbitrary methods. Certain waiting room solutions treat traffic as mere page requests rather than individual users, leading to a decentralized traffic view. Consequently, the speed at which visitors access your website depends on traffic conditions in their respective areas, undermining the fairness of the process.

In contrast, Queue-Fair's virtual waiting room offers a consistent perspective on all traffic, ensuring accurate order management. This capability aids in fostering a positive customer experience and upholding your brand integrity.

admit one in ticket management for perfect queue ticket management virtual waiting room standalone queue solution

A FIFO queue harnesses the principles of queue psychology

Recent studies in queue psychology highlight that the duration of the wait is not the primary factor influencing our perception, but rather how we feel during the wait. The sense of fairness significantly affects our emotional experience while waiting in line. Consider your last experience waiting in line; we often remain vigilant to prevent queue-jumping.

Understanding that a queue operates on the principle of first-come, first-served, and being presented with transparent wait information that confirms this, alleviates anxiety that might otherwise result in a negative user experience.

box office ticket manager queue management solution best ticketing virtual waiting room

A FIFO queue can enhance conversion rates

When your site is not busy, people use your site immediately without seeing a Queue Page. When things are busy, they may see a queue page for a short time, and it's essential to consider the alternative: a website crash that prevents access for everyone.

Customers who are willing to wait are typically more motivated to make a purchase, which can positively impact your conversion rates. Additionally, FIFO online queues provide visitors with insight into the popularity of a product. By receiving a queue number and transparent wait information, visitors understand and visually perceive the value of what they are waiting for, as evidenced by others also queuing for it. This visibility can further enhance the perceived value and desirability of the product, potentially increasing conversion rates.

Our retail clients tell us that people who have seen a Queue Page add 20% more to their shopping baskets, on average.

admit one in ticket management for perfect queue ticket management virtual waiting room standalone queue solution

In what scenarios is it beneficial to employ FIFO online queuing?

FIFO online queuing is particularly useful in the following situations:

Explore how implementing FIFO queuing aids in preventing website crashes.

Get the Guide

About Queue-Fair

Invented and patented in 2004, Queue-Fair is the original Virtual Waiting Room, providing online queue management for busy websites and apps.

Our Services

Useful Links

Contact Info

Phone

+44 (0)333 5432 108

Email

botblocker@blah.com

Address

86-90 Paul Street, London EC2A 4NE

2024 The Fair Queue People Ltd. - All Rights Reserved.
Part of the Orderly family of queue solutions - OrderlyQ - OrderlyStats - WeQ4U