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What is a First In First Out (FIFO) queue?

A FIFO queue ensures that items are processed in the exact order they are received. Imagine it as a line at a coffee shop, where the first customer to arrive is the first one to be served. This principle is essential for maintaining fairness and order in various systems, including our virtual waiting rooms.

In queuing theory, this operational rule is termed as queuing discipline. Alongside FIFO queues, other queuing disciplines include last-in-first-out, prioritized, and serve-in-random-order. Queue-Fair's online queues in their virtual waiting room adhere to the first-in, first-out queuing discipline.

Queue-Fair's virtual waiting room solution provides online queues that adhere to this first-come, first-served queuing discipline.


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The Mechanism Behind Queue-Fair's First-In, First-Out Operation

Queue-Fair's online queuing system operates on the first-in, first-out (FIFO) principle, similar to how people line up outside a crowded store. When your website or app reaches its capacity, Queue-Fair places visitors in a virtual waiting room, assigning each a queue position based on their arrival time.

This centralized system provides an overview of incoming traffic, unlike content delivery network (CDN) prioritization tools. By using a users-per-minute inflow setting for turning on the queue, and a users-per-minute outflow setting for sending people from the front through to your protected site or app, Queue-Fair ensures that visitors are allowed back onto your site in a fair and orderly manner, maintaining optimal performance and customer satisfaction.

Unlike low quality offerings from other providers, which take several minutes of above-spec traffic to start showing queue pages, Queue-Fair will start showing queue pages the moment the inflow threshold is reached, and stop showing queue pages as soon as the queue is empty. This smooths your peaks into troughs, allowing you to make the most of the service capacity you already have without worrying about overload due to natural peaks and troughs across the day.

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Our Happy Clients Say

‘We work with some of the biggest brands out there and with that comes a large demand during sales and drops. We need a fair queuing platform to provide all customers with a fair and painless experience when engaging with our platform. Queue-Fair was not only very easy to implement - in a day! - and ran smoothly, but also the team understood our needs and were able to work with us to achieve our goals.’


Giglabs
Douglas Dimola
CEO Giglabs

‘Brilliant. I had a sleepless night worrying the website was going to crash again after the last time we tried to run our popular promotion without Queue-Fair. I'm so delighted to have found your solution. Thanks for your responsiveness - it is hugely appreciated that you got this set up for us in less than a day, and it worked perfectly. Awesome. Lovely stuff. Golden. Thanks again; this means the world to me. I'm going to sleep well tonight. Legendary.’


Olly's Olly's
Sam Hiscocks
Creative Director Olly's Olly's

‘The people at Queue-Fair went above and beyond to help us implement their queuing system within one day. With over 25,000 people in the queue, they helped us manage traffic during our high peaks. Queue-Fair does what it is meant to do; queue people at a competitive price. We are happy with the Queue-Fair system and will keep using it during future events.’


PrioTicket
Raoul Van Workom
PrioTicket

‘We have events which are extremely popular resulting in large numbers of people hitting our website at one time. Queue-Fair helps manage that, solving the problem. We best liked the support during set up and the ease of use. We recommend Queue-Fair because it is an excellent alternative to other queue providers, offering excellent support.’


FR Systems
Mark Hope
Director FR Systems

‘It just works! That was the easiest launch we've had this year by some way. We sold out of our four main products and made 20% more than projected. The queue system enabled people to feel they had more time to shop so they added other items to their basket. Watching our launch in real time has given us a major insight into our future product launches too.’


Herdy
David Etherington
eCommerce Chief Herdy

‘So reactive and easy to integrate! Their team is very reactive: from setup to test and deployment in production, they were able to help us deploy their solution in less than 1 hour. Only few lines of code are required. Website rescuers! Queue-Fair simple to use, quick to integrate and does the job. Avoid website crash!’


Billyapp
Robin C - CEO
Billyapp

‘Great Service & Support. Super quick installation and exceptional value for money, compared to competitors. Everything went well. No crash on our website during a special launch. Thank you Queue-Fair for the great service you provided to our company. We surely recommend the Queue-Fair service to other people!’


MailTicket
Elisa Bobbio - ECommerce Specialist
MailTicket

‘Demand for our Totally Roarsome event was off the charts! I'm really pleased I reached out to Queue-Fair. You've been incredibly helpful. Above and beyond the call of duty. They got it all set up so quickly - a fully branded virtual waiting room in just a day, and the queue worked perfectly. Our booking system would have been completely overwhelmed without Queue-Fair. We had over 16,000 people in the queue. Can't believe the queue cost us less than £150! Thanks so much!’


Totally Tickets
Mark Walsh
Totally Tickets

‘Very useful tool and excellent technical assistance. I highly value its smooth operation. It is helping us to manage successfully times of high user traffic on our website. We are more productive thanks to its tool since it allows us to dedicate efforts to other tasks, leaving its part well covered.’


MasQueTicket
Fran Cora Campos
Ticketing Manager MasQueTicket

‘Amazing support, everything works from the get-go. Queue-Fair is helping us reducing high demand on our website, preventing it from crashing. The steps to get up and running were far easier than expected, and the support has been phenomenal. The documentation is very clear and concise. While the queue was running, no issues were detected whatsoever. Overall, it's the perfect solution for us. Everything has been excellent.’


AccessFacil
Agustin C - Developer
AccessFacil

‘Perfect service that helped us with our busiest time of year. They were a pleasure to deal with, providing flexibility where we needed it and excellent support with fast response times. The service precisely fit our needs.’


Wunschgutschein
André Rahn
CMO Wunschgutschein

‘I love it when stuff just works. Everything has to be right first time - and with Queue-Fair it was! It does what we wanted it to do and it did it well. It meant one less thing to worry about on what was hitherto a stressful day, and that was worth the price of admission alone. I contacted a non-UK company and they just bombarded me with calls, but Queue-Fair got us all the way from initial contact to full live deployment in less than two hours - on a Saturday! I'm very impressed - deliriously happy and ecstatic. Our social media interactions went up 800%. Perfect. Excellent. The person that invented this is a genius!’


Analogue October
Craig Crane
Analogue October
 
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What are the advantages of employing a FIFO queue in an online environment?

Online traffic has the potential to inundate your website or application, leading to operational challenges. Research suggests that 51% of IT outages can be prevented, with usage spikes identified as the second most prevalent cause of downtime by global IT decision-makers. Furthermore, around 65% of enterprises require more than an hour to rectify website issues once they occur. The financial impact of downtime is significant, with 91% of enterprises reporting costs exceeding $300,000 per hour.

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Implementing online queuing helps to prevent website crashes caused by high demand

During your most critical sales events, the consequences of website failures can be severe. Ensuring their smooth operation is paramount.

By employing a FIFO online queue system, you gain the ability to manage surges in online traffic that could potentially overwhelm your site, leading to crashes. Utilizing a first-in, first-out online queue effectively prioritizes and manages visitor access, ensuring optimal website performance precisely when it is most crucial.

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A FIFO queue ensures fairness in online processes

FIFO queues are universally acknowledged as the epitome of fairness, regardless of geographical location.

Dealing with high online traffic can be fraught with unfair and arbitrary methods. Certain waiting room solutions treat traffic as mere page requests rather than individual users, leading to a decentralized traffic view. Consequently, the speed at which visitors access your website depends on traffic conditions in their respective areas, undermining the fairness of the process.

In contrast, Queue-Fair's virtual waiting room offers a consistent perspective on all traffic, ensuring accurate order management. This capability aids in fostering a positive customer experience and upholding your brand integrity.

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A FIFO queue harnesses the principles of queue psychology

Recent studies in queue psychology highlight that the duration of the wait is not the primary factor influencing our perception, but rather how we feel during the wait. The sense of fairness significantly affects our emotional experience while waiting in line. Consider your last experience waiting in line; we often remain vigilant to prevent queue-jumping.

Understanding that a queue operates on the principle of first-come, first-served, and being presented with transparent wait information that confirms this, alleviates anxiety that might otherwise result in a negative user experience.

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A FIFO queue can enhance conversion rates

When your site is not busy, people use your site immediately without seeing a Queue Page. When things are busy, they may see a queue page for a short time, and it's essential to consider the alternative: a website crash that prevents access for everyone.

Customers who are willing to wait are typically more motivated to make a purchase, which can positively impact your conversion rates. Additionally, FIFO online queues provide visitors with insight into the popularity of a product. By receiving a queue number and transparent wait information, visitors understand and visually perceive the value of what they are waiting for, as evidenced by others also queuing for it. This visibility can further enhance the perceived value and desirability of the product, potentially increasing conversion rates.

Our retail clients tell us that people who have seen a Queue Page add 20% more to their shopping baskets, on average.

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In what scenarios is it beneficial to employ FIFO online queuing?

FIFO online queuing is particularly useful in the following situations:

Explore how implementing FIFO queuing aids in preventing website crashes.

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About Queue-Fair

Invented and patented in 2004, Queue-Fair is the original Virtual Waiting Room, providing online queue management for busy websites and apps.

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