WINNER: Best Enterprise Virtual Waiting Room Supplier 2024
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Ticketing Onsales

Selling a sell-out event has its own set of challenges, and the problems with web traffic peaks often start before the tickets even go on sale. If fans know what time the ticket onsale starts, they'll come to your site early and hit Refresh, Refresh, Refresh to be the first to grab the good seats before they sell out.


Just a few hundred people doing that can generate tens of thousands of requests per minute and take down your webserver or eCommerce system - but not with Queue-Fair. Scalpers and bots can also take advantage of unprotected systems, buying more tickets than you consider fair use and damaging fan trust.

Hundreds of leading organisations trust
our queue solutions

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Sell out your event in one day safely and securely

Find Out How

Queue-Fair helps you sell all the seats in one day

Our PreSale page holds visitors before your tickets go on sale, so no more Refresh Refresh Refresh on your pages. The PreSale page also removes advantage for scalpers and bots. When the queue opens at the allotted time, everyone has an equal chance of being near the front of the queue - they all came first - and then it's first-come, first-served for everyone who arrives after too.

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The highest rated Virtual Waiting Room on G2 and SourceForge
We have the perfect 5.0 / 5 star score!

Our Happy Clients Say

‘A five-star Queue-Fair Review! The team is extremely professional and kind, very punctual and on point to customer needs. Honestly, we get along well in every aspect. Queue-Fair is an essential tool for managing events with many attendees.’


MTicket
Davide S - Account Manager
MTicket

‘An Excellent Solution for High Traffic Management! The team is highly professional and attentive to customer needs. The platform is easy to integrate. Queue-Fair helps us manage unexpected spikes, ensuring our website stays functional during peak demand.’


Meet2Go
Juan Daniel A - CEO
Meet2Go

‘Great tool saved our shop. Customer service is very good. Queue-Fair solves server saturation for us on busy ticket onsales. The setup was easy and I liked the efficiency of the tool.’


Dark Smile Productions
Mickaël Dion - Directeur Général
Dark Smile Productions

‘Queue-Fair is honestly an amazing product - highly recomended. I wish we had switched earlier! The entire process through to implementation was one of the smoothest processes I've ever experienced. Queue-Fair has additional functions our previous supplier couldn't achieve so the switch was easy. Anyone searching for a queue product should look no further. We love it!’


TicketSearch
Dennis Doulgeridis
Founder TicketSearch

‘High value for money and easy to use, very good product, easy to implement and use. It can be adapted to different websites and pages and it has a very good customer service. It manages waiting room in order to not stress our websites during the launch of important ticketing events. Recommended!’


DIY Ticket
Rachel R - Press & Marketing
DIY Ticket

‘SUCCESS!!! Yesterday went so smoothly that my client cried. Literally. Such a fantastic experience all around. Incredible support. Incredible product that provided an excellent experience for the end user. My client was thrilled as we watched from the Queue-Fair dashboard as the users rolled in to the virtual waiting room then were passed to the site and successfully made their purchases.’


Heyday Web Media
Chris Shull - Founding Principal
Heyday Web Media

‘Just what we needed! Feedback was really good and Queue-Fair worked how we needed it to. If you've got thousands of people hitting refresh on a large ticket onsale you need a safety net! The costs of having Queue-Fair compared with the costs of database issues or dealing with angry customers means it is a no brainer. We're really happy with it!’


House of Code
Jonathan Noone
Projects Director House of Code

‘So reactive and easy to integrate! Their team is very reactive: from setup to test and deployment in production, they were able to help us deploy their solution in less than 1 hour. Only few lines of code are required. Website rescuers! Queue-Fair simple to use, quick to integrate and does the job. Avoid website crash!’


Billyapp
Robin C - CEO
Billyapp

‘Takes all the stress out of high demand event launches. Very easy to configure and set up with a very attentive support team. Apart from no stress we actually sold out quicker. It does exactly what it says on the tin. The solution worked perfectly.’


Turitop
Vincent Walshe
Ticketing Expert Turitop

‘After a rush of people all trying to buy tickets at the same time for one of our popular theatre shows, Queue-Fair stepped in with a fully branded Virtual Waiting Room to protect our servers. I'm very happy to have found them. I like it very much, the whole concept and the flexibility. Thank you, Queue-Fair!’


Planet Art Theatre
Planet Art Theatre

‘A great solution for efficient queueing backed by competent and amazing professionals. Queue-Fair is very user-friendly and simple to integrate. Their team helped us every step of the way. Thanks to Queue-Fair we were able to provide our users with a good-looking and functioning automated queue. They have a beautiful administrative dashboard. We are glad we found Queue-Fair and that we can count on them for our business needs. We love the service!’


Goliiive
Gabriel W - Business Operations
Goliiive

‘We turned to Queue-Fair to help our popular booking service during peak times. It took the load off our servers as you would expect - that's its job. Queue-Fair has been great experience-wise and we're very happy - it's great customer service like this that makes all the difference. We'd happily turn around to other customers and tell them, "Use this system!" The Queue-Fair system is really flexible and I can see that it is working for us - at a great price too. I think it's a brilliant service - I can't praise it enough. My last two weekends have been the most relaxing ones I've had in months - Queue-Fair has completely de-stressed the situation for us. I'd even go so far as to say it has saved my mental health - it's fantastic!’


Book My Party
Peter Bennett
Book My Party
 
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A better fan experience with Queue-Fair

The Queue-Fair experience is transparent for the fans, who can see it's fair with Queue-Fair's unique synchronized People Ahead counter that shows them all their place in line and ticks down one queue position at a time as fans are passed from the front of the queue to your site. This means fans can always see both that the queue is moving, and also that it's moving fairly when they compare notes - which they will. Unlike queues from other providers, Queue-Fair queues only ever move forward, not backwards - and that's guaranteed. No-one ever forms the perception that they've lost their place in a Queue-Fair queue - just one of the many reasons why Queue-Fair is the highest rated Virtual Waiting Room provider on G2.

You can choose whether to protect your whole site, specific event pages, or the transaction bottlenecks within your ticketing purchase flow. With Dynamic Queue Pages, only from Queue-Fair, you can dynamically show event-specific or visitor-specific content to each visitor even if they are all in the same queue. Why not add a video of the artist or fan chat button to keep your fans entertained while they wait? With complete control of the HTML of your queue pages, you can fulfil the vision of your imagination.

Why accuracy matters for ticket onsales

Our Queue AI is the most accurate in the business, giving you the exact number of visitors to your site that you want each and every minute. It's this accuracy that means the load on your payment and inventory systems is rock steady - meaning you can serve fans faster, and they will queue for less time. Our live reporting tools and instant-response settings mean that you can monitor and control the traffic to your site in real time too.

When you're down to the last few tickets, you can slow the queue right down to ensure you don't oversell and under-deliver. If you're waiting for that last ticket to clear from an abandoning basket, our unique Admit One button means the fan at the front of the line can snap it up when you are ready - and it's all automatable with our handy API too.

Selling out in one day means event organisers and artists have the security of knowing that the ticket revenue for each show has been fully gathered. That means they - and you - don't have to worry about the success or failure of staged ticket releases as they spend to prepare each show.

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How a Queue-Fair Virtual Waiting Room helps your ticket onsale

Using Queue-Fair for your ticketing site or mobile app benefits:

  • Artists and promoters, who can sell out an event in one day
  • The fans who can see the process is fair, equitable and transparent
  • Prevents touts and bots from buying tickets while genuine fan demand remains strong
  • Use a Direct Link or Network-Edge Adapter to ensure visitors are queued before they even reach your site
  • Full control of the HTML of your Queue Pages and included asset CDN hosting mean you can completely brand and customise the fan experience for each artist or event

Want top tips from our ticketing onsale experts?

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About Queue-Fair

Invented and patented in 2004, Queue-Fair is the original Virtual Waiting Room, providing online queue management for busy websites and apps.

Our Services

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Contact Info

Phone

+44 (0)333 5432 108

Email

botblocker@blah.com

Address

86-90 Paul Street, London EC2A 4NE

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