What is a Virtual Waiting Room?

A virtual waiting room is a service that holds your website visitors away from your site when things are busy, allowing you to cope gracefully with traffic peaks. A fair virtual waiting room queues these visitors and passes them back to your site in first-come, first-served order at a rate that your servers can handle. A virtual waiting room allows sites to handle high volumes of traffic whilst maintaining responsiveness and avoiding the risk of crashing, or visitors seeing blank pages. Our patented solution informs visitors on their estimated wait and progress through the queue.

Queue-Fair offers the most accurate and secure Virtual Waiting Room on the market. Because our system is so accurate, you can be sure we will give you the exact number of people you ask for each and every minute while your tickets are on sale. Because the outflow from the queue to your site is so steady, this gives you more reliable server load than any other provider. This means you can safely handle a higher number of visitors per minute with Queue-Fair, meaning a shorter wait for your visitors or nft community, easier access for fans and increased sales.

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What our Clients say about Queue-Fair

Glass overflowing with champagne you don't want customers waiting too long for your event we recommend delivering in under an hour
When traffic exceeds capacity opportunity is wasted.

Why are Virtual Waiting Rooms used?

Websites, apps and web services are provisioned with a specific capacity in mind. When the number of simultaneous users exceeds the capacity, pages become slow or fail to serve at all. All webservers have limits on the number of website visitors they can handle, and auto-scaling is often technically too challenging, expensive and cannot respond quickly enough to handle sudden spikes, or is not needed all year round.

You may need a virtual waiting room to cope gracefully with an expected peak in traffic, such as when a new product or tickets go on sale to fans at a set time. By adding a virtual queue it means that when when the tickets sale begins it improves the website visitor's experience and ensures you keep selling at your optimum capacity threshold, giving a fair chance for everyone and fair access for your popular events.

You can run a purely first-come, first-served queue - but many of our ticketing customers prefer to give fans that arrive before tickets go on sale a randomized queue number. This ensures scalpers and touts cannot gain access advantage in the waiting room by arriving at your event early. Once the queue has opened, people who arrive too late for the presale randomized queue number from launch time are served first-in, first-out, as you would expect.

You may also benefit from having a virtual waiting room in place to manage traffic inflow during unexpected peaks, such as an influencer tweet. A virtual waiting room also helps you identify high traffic hotspots in your traffic patterns, so you will know when it's time for a more powerful server without having to lose visitors. You can avoid the costs of high traffic server scaling if you are only occasionally busy by using our waiting room.

Mountain peak at dawn our waiting room helps you sell all the seats for busy ticket register websites
Lady Justice fair access when your webservers don't have enough space without frustration and every visitor has an informed fair hope of being in the first half for your account events

Rather than see a blank page that generates complaints during heavy traffic, or having to repeatedly hit refresh on their browsers or mobile phones, visitors to your site can see that they are being handled swiftly, with fair event access for all your users when your sale begins.

Queue-Fair operates the most secure queues in the business, with a secure signature for all visitors that they cannot share. We can manage one purchase per customer by deleting queue positions after each completed order - so fans have to queue again if they want to buy more tickets during your ticket onsale event. We can also ensure each of your customers just gets one queue position, as they might expect, no matter how many browsers or devices they use to try to join the queue or get a ticket, and have a plethora of filters to stop malicious bots from buying or accessing your site.

What are Virtual Waiting Rooms used for?

Virtual Waiting Room Solution

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How are Virtual Waiting Rooms used?

24 Hour Shielding

A virtual waiting room protects your website 24 hours a day against both expected and unexpected traffic levels as well as malicious bots. The virtual waiting room constantly monitors how busy your site is becoming and switches on and off automatically when needed, as well as for access to your most popular events, so your fans won't wait when they don't have to. Unlike virtual waiting rooms from other providers, which wait for several minutes of above-threshold traffic before turning on, ours will turn on the moment that you need them.

Hand holding back dominoes
Shining shield protection virtual waiting room solution answers need to shut out or screen out bots but allow allotted visitor transaction join while managing traffic inflow without costly server scaling

Focused Fair Defense

You can protect your whole site from heavy traffic with a queue it just needs single line of code added to your pages, or focus your on your checkout or payment bottleneck, allowing other visitors to continue to use the rest of your site and buy tickets without disruption from a saturated payment gateway.

Safety when you need it

Got a ticket sale or online event that's opening at a particular time? Expect heavy traffic! To protect your tickets site we provide a Pre-Sale page to hold visitors away from your site while they are waiting to be able to buy tickets at the moment the sale starts and then queue them fairly when the event opens - so your visitors and servers won't be troubled with the frustration of refresh, refresh, refresh at launch time.

Hard hats audience demand waiting times shorter for your event deliver smooth ticket purchase ticketing experience finally there's no catch with our virtual waiting room technology!

The original Virtual Waiting Room solution

50 +

Users of our patented process
130 +

Our queue solutions used around the world
18 +

The first Virtual Waiting Room on the market

Gain peace of mind for traffic peaks

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