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What is a First In First Out (FIFO) queue?

A FIFO queue ensures that items are processed in the exact order they are received. Imagine it as a line at a coffee shop, where the first customer to arrive is the first one to be served. This principle is essential for maintaining fairness and order in various systems, including our virtual waiting rooms.

In queuing theory, this operational rule is termed as queuing discipline. Alongside FIFO queues, other queuing disciplines include last-in-first-out, prioritized, and serve-in-random-order. Queue-Fair's online queues in their virtual waiting room adhere to the first-in, first-out queuing discipline.

Queue-Fair's virtual waiting room solution provides online queues that adhere to this first-come, first-served queuing discipline.


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The Mechanism Behind Queue-Fair's First-In, First-Out Operation

Queue-Fair's online queuing system operates on the first-in, first-out (FIFO) principle, similar to how people line up outside a crowded store. When your website or app reaches its capacity, Queue-Fair places visitors in a virtual waiting room, assigning each a queue position based on their arrival time.

This centralized system provides an overview of incoming traffic, unlike content delivery network (CDN) prioritization tools. By using a users-per-minute inflow setting for turning on the queue, and a users-per-minute outflow setting for sending people from the front through to your protected site or app, Queue-Fair ensures that visitors are allowed back onto your site in a fair and orderly manner, maintaining optimal performance and customer satisfaction.

Unlike low quality offerings from other providers, which take several minutes of above-spec traffic to start showing queue pages, Queue-Fair will start showing queue pages the moment the inflow threshold is reached, and stop showing queue pages as soon as the queue is empty. This smooths your peaks into troughs, allowing you to make the most of the service capacity you already have without worrying about overload due to natural peaks and troughs across the day.

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Our Happy Clients Say

‘Takes ALL the stress out! Queue-Fair worked perfectly, was very easy to set up & the support was above and beyond, masterclass in support really. The experience was so seamless and gave us a lot of confidence beforehand. In previous years our site has always crashed which has proven very stressful for everyone involved. Queue-Fair solved this problem, our website didn't crash. It all just worked, just as our onboarding consultant said it would. With Queue-Fair we are confident for even bigger days in the future.’


University of Cardiff
Andy C - Deputy Head of Marketing & Comms
University of Cardiff

‘Queue-Fair is great for our large online retail event. It came across as very intuitive to use and worked absolutely fine. Queue-Fair provides continuity and increases confidence for customer online experience. We definitely have plans for Queue-Fair in the future for events where we are expecting a huge deluge of traffic and participation in larger retail events.’


Universal Music
Maciej S - eCommerce Manager
Universal Music

‘The people at Queue-Fair went above and beyond to help us implement their queuing system within one day. With over 25,000 people in the queue, they helped us manage traffic during our high peaks. Queue-Fair does what it is meant to do; queue people at a competitive price. We are happy with the Queue-Fair system and will keep using it during future events.’


PrioTicket
Raoul Van Workom
PrioTicket

‘Wonderful!!! Queue-Fair worked very well and the support is very good. Queue-Fair solved the problem of access of many people to the project, and avoided crashes of my server. We plan to continue to use Queue-Fair on future projects. Thank you Queue-Fair!!!’


Azhor
Jose D - Administrator
Azhor

‘SUCCESS!!! Yesterday went so smoothly that my client cried. Literally. Such a fantastic experience all around. Incredible support. Incredible product that provided an excellent experience for the end user. My client was thrilled as we watched from the Queue-Fair dashboard as the users rolled in to the virtual waiting room then were passed to the site and successfully made their purchases.’


Heyday Web Media
Chris Shull - Founding Principal
Heyday Web Media

‘I recommend this product! We have an e-commerce in Brazil and our infrastructure is not enough to ensure the demand. Queue-Fair solved my problems! I am happy to use this product.’


Bola de Neve Church
Caio Maioral
Head of Agility Bola de Neve Church

‘Perfect service that helped us with our busiest time of year. They were a pleasure to deal with, providing flexibility where we needed it and excellent support with fast response times. The service precisely fit our needs.’


Wunschgutschein
André Rahn
CMO Wunschgutschein

‘Robust, lifesaver and easy to implement! We love how fast you can start using it and with a very user-friendly interface. There are no downsides of using Queue-Fair, which solved our problem of high traffic management in certains moments so we don't miss any sales and keep customer experience good as possible! Everything that I was expecting to resolve my problems with high traffic was resolved as soon as I implemented Queue-Fair.’


Digita
Adelmo O - System Analyst
Digita

‘It's amazing! Queue-Fair rocks! Queue-Fair was incredibly useful in controlling the volume of traffic on our website, resulting in a seamless and enjoyable user experience. The system and service are first-rate. Thank you very much Queue-Fair!’


Re-Lender
Flavia Siluppo
Digital Marketing Specialist Re-Lender

‘Queue-Fair is a Lifesaver! It was fast and simple to start working with them. Sooo fast and simple - 2 steps 1 day! Massive presale events used to make our site collapse, now people get into a virtual line - very efficient. I recommend Queue-Fair to others, without doubt!’


TicketShow
Gisella Galati
President & Cofounder TicketShow

‘Reduced the stress of our online store launch day! We launched a brand new website on the same day that we opened for orders this year. Launch day provides a huge rush of customers to our website and having Queue-Fair in place helped us to feel at ease throughout this experience. We received zero emails from customers about the queue (which we attribute as a sign that it was all working well). The queue was easy to integrate into our website. Our experience with the Queue-Fair team was smooth and professional, and best of all our customers had a great experience! We appreciated the peace of mind that having Queue-Fair provided.’


Ontario Native Plants
Rachel R - Manager
Ontario Native Plants

‘Just what we needed! Feedback was really good and Queue-Fair worked how we needed it to. If you've got thousands of people hitting refresh on a large ticket onsale you need a safety net! The costs of having Queue-Fair compared with the costs of database issues or dealing with angry customers means it is a no brainer. We're really happy with it!’


House of Code
Jonathan Noone
Projects Director House of Code
 
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What are the advantages of employing a FIFO queue in an online environment?

Online traffic has the potential to inundate your website or application, leading to operational challenges. Research suggests that 51% of IT outages can be prevented, with usage spikes identified as the second most prevalent cause of downtime by global IT decision-makers. Furthermore, around 65% of enterprises require more than an hour to rectify website issues once they occur. The financial impact of downtime is significant, with 91% of enterprises reporting costs exceeding $300,000 per hour.

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Implementing online queuing helps to prevent website crashes caused by high demand

During your most critical sales events, the consequences of website failures can be severe. Ensuring their smooth operation is paramount.

By employing a FIFO online queue system, you gain the ability to manage surges in online traffic that could potentially overwhelm your site, leading to crashes. Utilizing a first-in, first-out online queue effectively prioritizes and manages visitor access, ensuring optimal website performance precisely when it is most crucial.

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A FIFO queue ensures fairness in online processes

FIFO queues are universally acknowledged as the epitome of fairness, regardless of geographical location.

Dealing with high online traffic can be fraught with unfair and arbitrary methods. Certain waiting room solutions treat traffic as mere page requests rather than individual users, leading to a decentralized traffic view. Consequently, the speed at which visitors access your website depends on traffic conditions in their respective areas, undermining the fairness of the process.

In contrast, Queue-Fair's virtual waiting room offers a consistent perspective on all traffic, ensuring accurate order management. This capability aids in fostering a positive customer experience and upholding your brand integrity.

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A FIFO queue harnesses the principles of queue psychology

Recent studies in queue psychology highlight that the duration of the wait is not the primary factor influencing our perception, but rather how we feel during the wait. The sense of fairness significantly affects our emotional experience while waiting in line. Consider your last experience waiting in line; we often remain vigilant to prevent queue-jumping.

Understanding that a queue operates on the principle of first-come, first-served, and being presented with transparent wait information that confirms this, alleviates anxiety that might otherwise result in a negative user experience.

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A FIFO queue can enhance conversion rates

When your site is not busy, people use your site immediately without seeing a Queue Page. When things are busy, they may see a queue page for a short time, and it's essential to consider the alternative: a website crash that prevents access for everyone.

Customers who are willing to wait are typically more motivated to make a purchase, which can positively impact your conversion rates. Additionally, FIFO online queues provide visitors with insight into the popularity of a product. By receiving a queue number and transparent wait information, visitors understand and visually perceive the value of what they are waiting for, as evidenced by others also queuing for it. This visibility can further enhance the perceived value and desirability of the product, potentially increasing conversion rates.

Our retail clients tell us that people who have seen a Queue Page add 20% more to their shopping baskets, on average.

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In what scenarios is it beneficial to employ FIFO online queuing?

FIFO online queuing is particularly useful in the following situations:

Explore how implementing FIFO queuing aids in preventing website crashes.

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About Queue-Fair

Invented and patented in 2004, Queue-Fair is the original Virtual Waiting Room, providing online queue management for busy websites and apps.

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