Meet visitor expectations of fairness with a FIFO (First-In First-Out queue)

What is a First In First Out (FIFO) queue?

A FIFO queue ensures that items are processed in the exact order they are received. Imagine it as a line at a coffee shop, where the first customer to arrive is the first one to be served. This principle is essential for maintaining fairness and order in various systems, including our virtual waiting rooms.

In queuing theory, this operational rule is termed as queuing discipline. Alongside FIFO queues, other queuing disciplines include last-in-first-out, prioritized, and serve-in-random-order. Queue-Fair's online queues in their virtual waiting room adhere to the first-in, first-out queuing discipline.

Queue-Fair's virtual waiting room solution provides online queues that adhere to this first-come, first-served queuing discipline.

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The Mechanism Behind Queue-Fair's First-In, First-Out Operation

Queue-Fair's online queuing system operates on the first-in, first-out (FIFO) principle, similar to how people line up outside a crowded store. When your website or app reaches its capacity, Queue-Fair places visitors in a virtual waiting room, assigning each a queue position based on their arrival time.

This centralized system provides an overview of incoming traffic, unlike content delivery network (CDN) prioritization tools. By using a users-per-minute inflow setting for turning on the queue, and a users-per-minute outflow setting for sending people from the front through to your protected site or app, Queue-Fair ensures that visitors are allowed back onto your site in a fair and orderly manner, maintaining optimal performance and customer satisfaction.

Unlike low quality offerings from other providers, which take several minutes of above-spec traffic to start showing queue pages, Queue-Fair will start showing queue pages the moment the inflow threshold is reached, and stop showing queue pages as soon as the queue is empty. This smooths your peaks into troughs, allowing you to make the most of the service capacity you already have without worrying about overload due to natural peaks and troughs across the day.

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Our Happy Clients Say

‘Our website and services could not satisfy the peak demand of our offers. Queue-Fair saved our bacon! Straightforward to understand and easy to implement, with great support throughout the process. We can now run our campaigns reliably, confident that our website will cope.’

Jem Marsh

Head of Engineering Sun Apps and Sun Savers

‘The value for us has been very high. The help was professional, the support was superior, and they even joined our meeting to watch over with us all as the queue went live. It was great!’

Peter Nordin

Project Manager, Infrastructure Unit Swedish Board of Student Finance

‘We work with some of the biggest brands out there and with that comes a large demand during sales and drops. We need a fair queuing platform to provide all customers with a fair and painless experience when engaging with our platform. Queue-Fair was not only very easy to implement - in a day! - and ran smoothly, but also the team understood our needs and were able to work with us to achieve our goals.’

Douglas Dimola

CEO Giglabs

‘Great platform! Queue-Fair is really easy to use, with great customer support - always respond quickly and clearly. The great live reporting helped us monitor traffic during event launches accurately, and was easy to integrate and brand too. Queue-Fair ensures everyone gets a fair chance at attending our events, which we really value.’

Nikita Tailor

Digital Marketing Executive War Child

‘When we opened COVID vaccinations to 16-29 year-olds, we turned to Queue-Fair for help, who quickly set us up with a fully branded Virtual Waiting Room. That afternoon, Queue-Fair fairly queued 450,000 people for us. Queue-Fair meant our system was able to accept bookings at a rate it could handle, without overload. We're very grateful for the exceptional support from Queue-Fair, and we launched with great success. The queue worked perfectly, and helped us to overcome a punctual uncovered technical problem that otherwise would have ruined the campaign. Thank you very very much Queue-Fair for your offering! It’s much appreciated. Queue-Fair saved us!’

Alejandro Lara

Website Project Manager EJIE

‘High value for money and easy to use, very good product, easy to implement and use. It can be adapted to different websites and pages and it has a very good customer service. It manages waiting room in order to not stress our websites during the launch of important ticketing events. Recommended!’

Rachel R - Press & Marketing

DIY Ticket

‘Excellent service. We use Queue-Fair monthly and it has been working great. We called Queue-Fair on Sunday evening because we were doing a drop. They answered immediately and solved the problem within five minutes! They saved our drop and did everything very quickly!’

Daniel Böning - Founder

Thrift'd

‘A Reliable Solution for Seamless Customer Flow Management. We've had the opportunity to use Queue-Fair with several clients, and we couldn't be more satisfied with the results. Queue-Fair excels> in providing a seamless user experience, making it a reliable tool that’s easy to integrate and use. The Queue-Fair support team was responsive and highly knowledgeable, always quick to assist when we needed them. The product quality shines through. Queue-Fair effectively solved the challenge of managing high-traffic surges, ensuring that our clients' websites could handle large volumes of users without compromising performance or user experience.’

Giulio S - Head of Ecommerce

Maison de Parfum

‘Reduced the stress of our online store launch day! We launched a brand new website on the same day that we opened for orders this year. Launch day provides a huge rush of customers to our website and having Queue-Fair in place helped us to feel at ease throughout this experience. We received zero emails from customers about the queue (which we attribute as a sign that it was all working well). The queue was easy to integrate into our website. Our experience with the Queue-Fair team was smooth and professional, and best of all our customers had a great experience! We appreciated the peace of mind that having Queue-Fair provided.’

Rachel R - Manager

Ontario Native Plants

‘After a rush of people all trying to buy tickets at the same time for one of our popular theater shows, Queue-Fair stepped in with a fully branded Virtual Waiting Room to protect our servers. I'm very happy to have found them. I like it very much, the whole concept and the flexibility. Thank you, Queue-Fair!’

Planet Art Theatre

‘A big Thank You for turning our enquiry around so quickly. Emailed at 9pm Wednesday, received a fully branded Queue page ready to use at 11am Thursday. Simply brilliant! The dashboard and features are great - really intuitive, really clean and easy to use. We queued over 22,000 people for our product launch event at a cost that was extremely competitive. Thanks so much for everything! I'm really happy to give Queue-Fair a glowing testimonial and would recommend them to any business who needs a queue system for their event or promotion.’

Steve Keatley

Head of eCommerce Beauty Works

‘I recommend this product! We have an e-commerce in Brazil and our infrastructure is not enough to ensure the demand. Queue-Fair solved my problems! I am happy to use this product.’