What is a Virtual Queue?

Do you struggle to handle high volumes of traffic during peak traffic periods on your website without risking website crashes or blank pages for your visitors? A virtual queue is the solution. We offer the most accurate, secure and fair online waiting room and customer experience on the market. Our patented solution queues your visitors in a fair, first come, first served order virtual queue, allowing you to handle peak traffic times and control traffic while maintaining complete control of its responsiveness. Plus, our system informs fans and visitors of their estimated wait time and progress through the queue, providing transparency, hope, reassurance and a stress-free customer experience.

With Queue-Fair's superior accuracy, you can handle more visitors per minute than any other provider, leading to shorter estimated wait times and waiting times, easier access to appointments and services for your community, helps improve customer satisfaction and increased sales. Our virtual queue software service passes the exact number of visitors you need every minute with their own estimated wait times, so you can focus on growing your business with our award-winning virtual waiting rooms.

The highest rated Virtual Waiting Room on G2 and SourceForge

We have the perfect 5.0 / 5 star score!

Our Happy Clients Say

‘Takes ALL the stress out! Queue-Fair worked perfectly, was very easy to set up & the support was above and beyond, masterclass in support really. The experience was so seamless and gave us a lot of confidence beforehand. In previous years our site has always crashed which has proven very stressful for eveyone involved. Queue-Fair solved this problem, our website didn't crash. It all just worked, just as our onboarding consultant said it would. With Queue-Fair we are confident for even bigger days in the future.’

Andy C - Deputy Head of Marketing & Comms

University of Cardiff

‘A fabulous virtual waiting room solution with an amazing support team. Queue-Fair is seamless - really easy to set up and configure. For the limited quantity stock we want to sell - and not oversell - the customer experience is completely improved. No more site slow downs or trouble adding to baskets. Perfect. Queue-Fair meant we felt like we were in control on our key trading day Black Friday. The business really likes it. Queue-Fair was really successful, it works really well. Support has been brilliant - every question has been answered super quickly. There are lots of events coming up where we want to use Queue-Fair too.’

Terry R - Application Support Manager

HMV

‘A five-star Queue-Fair Review! The team is extremely professional and kind, very punctual and on point to customer needs. Honestly, we get along well in every aspect. Queue-Fair is an essential tool for managing events with many attendees.’

Davide S - Account Manager

MTicket

‘Great tool saved our shop. Customer service is very good. Queue-Fair solves server saturation for us on busy ticket onsales. The setup was easy and I liked the efficiency of the tool.’

Mickaël Dion - Directeur Général

Dark Smile Productions

‘Brilliant! We are very happy and satisified with Queue-Fair, it is wonderful to have this level of support. The service is working perfectly - we sold thousands of tickets in no time at all, and Queue-Fair helped us manage traffic during high peaks! We are recommending Queue-Fair to our service partners too. I am really happy!’

Lodovico Benvenuto

Founder Clappit

‘High value for money and easy to use, very good product, easy to implement and use. It can be adapted to different websites and pages and it has a very good customer service. It manages waiting room in order to not stress our websites during the launch of important ticketing events. Recommended!’

Rachel R - Press & Marketing

DIY Ticket

‘Superb product backed by outstanding customer service. Queue-Fair has been the perfect solution for handling spikes in demand for tickets through our website. Queue-Fair handles spikes in web traffic, helps avoid server overload, and allows our customers to easily see that they are being queued fairly. Our customers can monitor queue progress in real time. Queue-Fair's product and service exceeded our expectations.’

Robin W - Organiser

Rock The Joint

‘Great product, works flawlessly. Easy installation & integration, Excellent reporting, Great communication & support, Value for money and 5 star experience. We're thrilled to say that our ticket sale went smooth! We were sold out on day one with the help of Queue-Fair's virtual waiting room solution, without a single glitch or customer complaint. Queue-Fair is wonderful, and we are very grateful for all the support from the Queue-Fair team - it was perfect. We are a happy Queue-Fair customer!’

Gerd Z - Dodentocht IT

Dodentocht 100k

‘SUCCESS!!! Yesterday went so smoothly that my client cried. Literally. Such a fantastic experience all around. Incredible support. Incredible product that provided an excellent experience for the end user. My client was thrilled as we watched from the Queue-Fair dashboard as the users rolled in to the virtual waiting room then were passed to the site and successfully made their purchases.’

Chris Shull - Founding Principal

Heyday Web Media

‘This solution has enabled me to manage online sales, without any hassle. It's an easy-to-use solution that lets us intervene in real time on the flow of visitors we let through. Easy to configure, you can even customize the visuals and texts of the queue. Special thanks to Matt who explained it all to me in French, available and efficient, thanks again Matt! Before using this service, our web server was experiencing slowdown problems and was becoming inaccessible. By controlling the flow of visitors, we were able to rectify this problem.’

Martin N - Enterprise Chief

Zonart

‘The best waiting room, very easy to implement it, very useful!!! The system is working very well - we are going to use it again for future events, and I love the service! We can distribute the load of our server, because all the users can stay in the virtual waiting room, so for me, I made a good choice selecting this tool. All was awesome!’

Franco Obet Rivera

Ticketing Manager Ticketnauta

‘An excellent solution to handle situations of high traffic. The solution is easy to install. The back office panel has many options to customize everything and give you every option you could need. I had a good experience installing, setting, customizing and monitoring the queue, and every time I need to handle a large amount of trafic on my site I know I can use this solution.’

Valeria C - Administrative Manager

Melissatani Beauty

Glass overflowing with champagne you don't want customers waiting too long for your event we recommend delivering in under an hour

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Are traffic overflows costing you customers?

When traffic exceeds capacity opportunity is wasted. A Queue-Fair Virtual Queue means your site or app can serve more people, without the risk of crashing. Remember a downed server serves no-one!

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Why are Virtual Queues used?

Websites, apps and web services are provisioned with a specific capacity threshold in mind, but when the number of simultaneous users exceeds the capacity threshold, pages become slow or fail to serve at all. All webservers have limits on the number of website visitors they can handle, server scaling and auto-scaling is often technically too challenging, expensive and cannot respond quickly enough to handle sudden spikes in active users, or is not needed to stay online all year round.

That's where our virtual queues come in. By queuing excess website visitors and passing them back to your site in a steady, first come, first served order, our virtual queue helps maintain website responsiveness and avoid crashes during high demand situations. Try Queue-Fair today and see the difference for yourself.

86% of enterprises report downtime costs of > $300,000 per hour
(Source: Statista)
53% of mobile website visitors will leave a page if they don't see a response within just 3 seconds
(Source: Google)
Over 3 Hours
the average duration of a downtime incident
(Source: IT Process Institute)

Look no further than Queue-Fair's virtual queue software. Our solution is the most secure and accurate on the market, allowing you to maintain optimal transaction rates without the risk of website crashes, slow page load wait times, or frustrated fans and visitors.

Our system provides a fair access solution for everyone to access popular events or products by implementing a virtual queue that assigns a randomised queue number to users who are scheduled to arrive before the sale begins (arriving early visitors), so everyone has an equal chance of being at the front of the queue. This ensures that scalpers and touts can't gain an advantage by arriving early, and that your genuine fans are given the equal chance access they expect to buy tickets to your event or purchase product when the sale begins. Once the queue has opened, it's fair first in first out order for everyone who then arrives.

Even during unexpected traffic spikes, our virtual queue helps you manage traffic inflow and avoid downtime costs of losing visitors. Queue-Fair is also the only Virtual Queue solution that smooths momentary peaks into troughs for optimum performance when you are close to your max capacity. By identifying high-traffic hotspots in your traffic flow patterns, you benefit from informed decisions about server scaling without losing your revenue from visitors or incurring unnecessary downtime costs yourself.

Don't let website crashes or slow page load times tarnish your reputation. With Queue-Fair's virtual queue, your visitors will be able to see that their requests are being handled swiftly and fairly by our waiting rooms, with their own estimated wait time and with unrivalled responsiveness of your websites and apps. Our secure signature for all visitors arriving from the virtual line ensures that customers can only purchase once per queue position, and that malicious bots are denied access with virtual care for real people.

Best of all, you can get started for free with unlimited capacity. Let Queue-Fair help you sell more effectively and provide a better customer experience for your visitors today.

Mountain peak at dawn our waiting room helps you sell all the seats for busy ticket register websites

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Smooths Peaks into Troughs

Queue-Fair effectively increases your max capacity.

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Lady Justice fair access when your webservers don't have enough space without frustration and every visitor has an informed fair chance of being in the first half for your account events

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Unbeatable Fairness

With award-winning security.

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When managing peak traffic during ticket sales or high-demand events, having a virtual queue process is crucial to provide your customers with a smooth and fair customer experience, for your customers, especially when the sale begins. Rather than seeing blank pages or experiencing slow loading times, visitors will be queued fairly and orderly, allowing them to wait patiently for their turn to access your site in the virtual line, with their own estimated wait time and without the dreaded refresh-refresh-refresh that kills your servers. They can stay online or go away from the queue and come back - everyone's place is saved in our first in first out virtual queues.

Queue-Fair's virtual queue is not only an effective solution, but also highly secure for all high demand situations. With a unique and unsharable signature for each visitor, we can ensure that malicious bots or scalpers cannot bypass the queue and buy tickets multiple times, leaving more room for genuine fans. Additionally, we can only allow one purchase per customer by deleting queue positions after each completed order, so fans must queue up again if they want to purchase more tickets.

Our Join Token system also ensures that each customer only receives access to one queue position per person in the ticket virtual queue, regardless of how many browsers or devices they use, giving you control over everyone having a fair chance to access your event. With advanced filters to prevent bots and malicious users, Queue-Fair's virtual queue is the most secure and effective solution for handling high traffic during ticket sales and other high demand situations.

What are Virtual Queues used for?

More Orders for your events and shop a waiting room is the technology answer for each fan and visitor guaranteed

Products Going On Sale

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Products Going On Sale

Handle every sale confidently, gracefully and with ease, no matter how many people come to buy.

More Customers looking for a deal get a position and stay informed throughout their journey as they watch your branded online waiting room page

Marketing Campaigns

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Marketing Campaigns

Protect your site and app from expected downtime and unexpected spikes and peaks - control traffic from marketing drives and control traffic from influencer tweets.

More Tickets Sold automatically when you sell venue seats for the audience queue it is effective at fairness during busy periods

High Demand Ticket Sales

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High Demand Ticket Sales

Ensure fan fairness with our secure virtual queue solution.

Calendar periods of protection from heavy traffic volume without media crashing

Black Friday & Red Letter Days

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Black Friday & Red Letter Days

Holiday sales and time-limited offers can place unique stresses on your system. Visitors who arrive that have been queued buy 20% more.

Lightbulb answers stops your systems being overwhelmed by a high number of buyer transaction attempts as sales go on the advance register

Offers and Promotions

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Offers and Promotions

A special offer that goes viral can result in a flood of visitors. People who have been queued buy more - 20% more according to our customers.

Worldwide so you don't get cancelled by tickets audience frustration with your ticket servers

Handling Social Media Spikes

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Handling Social Media Spikes

An unexpected influencer tweet can wreak havoc with your servers. Protect the vital first impression of your brand with Queue-Fair.

Rosette answer waiting room queue it stops malicious bots letting the good bots crawl your servers boosting ticketing sales per half hour and helping you deliver

Registrations & Sign-Ups

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Registrations & Sign-Ups

You may only take registrations once a year - why stress out your tech and admin staff, when Queue-Fair lets you control the speed.

Virtual Queue Solution

How are Virtual Queues used?

24 Hour Shielding

Queue-Fair's virtual queue provides 24-hour shielding for your website, app or web service. This means that it can handle both expected and unexpected traffic levels, as well as serve and protect websites and services against malicious bots, all day, every day.

The system continuously monitors the traffic trying to access to your site. It automatically activates the virtual queue the moment the peak traffic exceeds the capacity threshold, ensuring that your visitors won't experience long wait times or server errors. Additionally, our system turns on the moment you need it, rather than waiting for several minutes of high traffic. This means that your visitors remain unaffected affected by sudden spikes or unexpected spikes in traffic and will always have a smooth and fair customer experience when accessing your site.

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Hold back the flood

Queue-Fair effectively protects your site or app regardless of whether you are expecting a surge in visitors.

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Shining shield protection virtual waiting room solution answers need to shut out or screen out bots but allow allotted visitor transaction join while managing traffic inflow without costly server scaling

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Shield your busy pages

One queue for your whole site, or separate queues for different pages - it's your choice!

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Focused Fair Defence

With Queue-Fair, you can add a virtual queue waiting room to protect access to your entire site or just to specific pages, such as your product, event, checkout or payment pages, to manage traffic flow and ensure a smooth customer experience. This prevents bottlenecks and ensures that visitors to the rest of your site are not disrupted by heavy traffic, especially during peak times or your most popular events. They can access pages that are not busy without seeing a Queue Page. Using Queue-Fair's focused fair defence, you can ensure that your site stays up and running, even during unexpected traffic spikes in your peak traffic periods - all with a single line of code!

Safety when you need it

Got a ticket sale or online event that's opening at a particular time? Expect heavy traffic at launch time! Queue-Fair provides a pre-sale page to hold visitors away from your site until the sale starts, ensuring that visitors aren't stuck refreshing their browser in anticipation of access to the Add to Basket button. Once the event opens, visitors are queued fairly and sent to your site in a perfectly steady access stream at a speed you control. This ensures that your visitors have a smoother and fairer experience when purchasing tickets or accessing your site during the peak traffic times and periods.