How do virtual waiting rooms work?
A deep dive into how virtual waiting rooms and queue management systems work to prevent system overloads and crashes; Know from Queue Fair Experts.
Manage traffic peaks. Avoid website crashes from high demand.
Treat your visitors with unrivalled fairness.
Queue-Fair is the original patented virtual waiting room for busy websites. When your site has more visitors than it can handle gracefully, the excess visitors are automatically sent away from your webservers to a branded online queue - it then sends visitors back to your site in first-come, first-served order at the rate that you desire.
We queue hundreds of thousands of people every day.
By using the world's most accurate, highest quality, most powerful and best value Virtual Waiting Room platform, you ensure that your site can keep selling at its optimum transaction rate. Your site visitors, shoppers, ticket buyers, and app users always get the responsive experience they require, even when you are really busy. They won't see a crashed site.
‘A fabulous virtual waiting room solution with an amazing support team. Queue-Fair is seamless - really easy to set up and configure. For the limited quantity stock we want to sell - and not oversell - the customer experience is completely improved. No more site slow downs or trouble adding to baskets. Perfect. Queue-Fair meant we felt like we were in control on our key trading day Black Friday. The business really likes it. Queue-Fair was really successful, it works really well. Support has been brilliant - every question has been answered super quickly. There are lots of events coming up where we want to use Queue-Fair too.’
‘Great platform! Queue-Fair is really easy to use, with great customer support - always respond quickly and clearly. The great live reporting helped us monitor traffic during event launches accurately, and was easy to integrate and brand too. Queue-Fair ensures everyone gets a fair chance at attending our events, which we really value.’
‘A five-star Queue-Fair Review! The team is extremely professional and kind, very punctual and on point to customer needs. Honestly, we get along well in every aspect. Queue-Fair is an essential tool for managing events with many attendees.’
‘When we opened COVID vaccinations to 16-29 year-olds, we turned to Queue-Fair for help, who quickly set us up with a fully branded Virtual Waiting Room. That afternoon, Queue-Fair fairly queued 450,000 people for us. Queue-Fair meant our system was able to accept bookings at a rate it could handle, without overload. We're very grateful for the exceptional support from Queue-Fair, and we launched with great success. The queue worked perfectly, and helped us to overcome a punctual uncovered technical problem that otherwise would have ruined the campaign. Thank you very very much Queue-Fair for your offering! It’s much appreciated. Queue-Fair saved us!’
‘We turned to Queue-Fair to help our popular booking service during peak times. It took the load off our servers as you would expect - that's its job. Queue-Fair has been great experience-wise and we're very happy - it's great customer service like this that makes all the difference. We'd happily turn around to other customers and tell them, "Use this system!" The Queue-Fair system is really flexible and I can see that it is working for us - at a great price too. I think it's a brilliant service - I can't praise it enough. My last two weekends have been the most relaxing ones I've had in months - Queue-Fair has completely de-stressed the situation for us. I'd even go so far as to say it has saved my mental health - it's fantastic!’
‘Perfect solution for our Shop. Perfect service, they answered my mail even in the night! Best service I encountered over the last years. Impressive fair pricing! We're more than happy with the service. We usually get high peaks of users every once in a while, with Queue-Fair we finally could manage to get our servers stable again and the selling process is just perfect.’
‘A Perfect Queueing Service. We were so grateful to discover Queue-Fair! Flexible pricing options work well for us. The service we used to use - it was just getting more and more expensive and didn't seem to accommodate a small company like ours. On top of that, the customer service is fantastic! Finally, the software is great to use. To anyone who has such a need, I wouldn't hesitate to recommend using a queueing service, and specifically Queue-Fair. Everything worked perfectly!’
‘Great service with great team! Easy boarding, efficient to cope with peak loads! High availability of the service!’
‘Queue-Fair is a solid platform with great customer service. Their robust and fair queueing system took away a lot of the stress of running a flash sale. There's nothing to dislike! Give it a go, you won't be disappointed.’
‘A Reliable Solution for Seamless Customer Flow Management. We've had the opportunity to use Queue-Fair with several clients, and we couldn't be more satisfied with the results. Queue-Fair excels> in providing a seamless user experience, making it a reliable tool that’s easy to integrate and use. The Queue-Fair support team was responsive and highly knowledgeable, always quick to assist when we needed them. The product quality shines through. Queue-Fair effectively solved the challenge of managing high-traffic surges, ensuring that our clients' websites could handle large volumes of users without compromising performance or user experience.’
‘A great solution for efficient queueing backed by competent and amazing professionals. Queue-Fair is very user-friendly and simple to integrate. Their team helped us every step of the way. Thanks to Queue-Fair we were able to provide our users with a good-looking and functioning automated queue. They have a beautiful administrative dashboard. We are glad we found Queue-Fair and that we can count on them for our business needs. We love the service!’
‘Quality product and Reliable Service. We were shocked at how fast it was to set up and how easy it was to use. The product worked exactly as intended. We want to thank the Queue-Fair team for making the process seamless and for their support for helping us with the set up. When we have similar events, we will be sure to use Queue-Fair.’
Even the world's biggest companies get overwhelmed by peaks in demand, particularly sudden peaks. Systems architects make decisions based on expected demand and usual traffic rates. It is usually not possible to scale the tech serving your site on demand to prevent a website crash. All webservers have limits, and when they are exceeded, your visitors experience a crashed site.
More Orders
People who have been queued are keener to purchase and buy more - as much as 20% more in each shopping cart, according to our customers.
More Customers
Queue-Fair means you can serve new customers even when your servers are too busy to handle them. People who see an error page or no response at all from your site are unlikely to return - but you can reach all these people with Queue-Fair.
More Fair
Our unique synchronized people ahead counter means that people in the queue can always see that it is moving fairly.
More Ethical
Fairness matters to your visitors, and of course to us! We ensure no-one loses their place in our original first-come, first-served queues, and that visitors arrive at your site in the same order that they joined the queue. That's why we invented it in the first place.
More Fun
Animated progress bars in a range of brand-matching styles. Our unique synchronized ticking People Ahead Counter shows visitors that the queue is always moving forward, and always moving fairly.
Safeguard your website from crashes, peaks, bots and also your company's ethical reputation
More Safe
Discover the wealth of security features available with Queue-Fair to protect your site, app or NFT drop from malicious use.
More Responsible
Our wonderful customers tell us we're lovely people and a pleasure to deal with - and that's what really matters to us. We created the Virutal Waiting Room to make the world a fairer place, so you can be sure of our core values. We always put our customers first. Always.
More Value
Our patented process is cheaper to run than any other method. We pass on the cost savings to you. This also allows us to give you more on our Free Tier service than any other provider.
More Speed
Our patented process means we run the fastest queue servers in the world, and offer unlimited queue capacity on all our service plans.
More Opportunity
Keep the customers that you would lose to your competitors during costly down time. Use your queues to show product slideshows, videos or personalised marketing content to your visitors while they wait.
More Equitable
Our PreSale randomiser prevents touts & scalpers from snapping up all your tickets or stock, and we can use the queue to enforce one-order-per-customer for you too.
More Reliable
We run the most accurate Virtual Waiting Room service and will send you the exact right number of people each and every minute - the key to stable load on your servers. Unlike other providers our queues turn on the very instant that you need them too.
Adapters in every major web server language, or add Queue-Fair to your site with JavaScript with one line of code on your page - or no lines at all with Google Tag Manager.
You can also run Queue-Fair at the Network-edge, running on your CDN or Cloud Services provider before requests reach your origin server.
Adapters available for your busy iOS, Android and React Native apps too.
Protect your e-commerce site from costly down time
Queue-Fair helps you reach the customers that would be lost when your systems are overloaded, so your site or app can keep selling at its optimum transaction rate.
Sell all your tickets in one day safely and securely
Prevent the dreaded Refresh Refresh Refresh that kills your servers and damages fan loyalty. Show them that you care about their experience with our fair queue.
Cope gracefully with events, registrations and enrolments
You needn't scale your systems just for one busy day a year. Queue-Fair is fair and transparent for your students - who can go away and come back later without losing their place.
Handle massive public demand effortlessly and safely
Why stress out your IT department or your stakeholders? Conserve your resources and cope with any level of demand gracefully with Queue-Fair.
Invented and patented in 2004, Queue-Fair is the original Virtual Waiting Room, providing online queue management for busy websites and apps.
2024 The Fair Queue People Ltd. - All Rights Reserved.
Part of the Orderly family of queue solutions - OrderlyQ - OrderlyStats - WeQ4U